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Hotel El Refugio

2.5 star property

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Photo gallery for Hotel El Refugio

Hallway
Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace
Free self-parking
Exterior
Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace

Reviews

7.0 out of 10
Good

Popular amenities

  • Laundry
  • Parking included
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
BLVD. EL REFUGIO 25239, COL. FLORIDO 3ra. SECCION, Tijuana, BC, 22237
  • Chevron Stadium
    ‪9 min drive‬
  • Macroplaza Insurgentes
    ‪10 min drive‬
  • U.S. Consulate General Tijuana
    ‪15 min drive‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪19 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace

Classic Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel El Refugio

Hotel in Tijuana with free parking
A snack bar/deli, concierge services and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Hotel El Refugio offers 40 air-conditioned accommodations, which are accessible via exterior corridors, and features designer toiletries and free toiletries. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel El Refugio, you'll be close to Macroplaza Insurgentes. You'll find features such as free WiFi in public areas and free self-parking, plus a snack bar/deli.
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and a porter
  • 10 minutes by car from Macroplaza Insurgentes and 15 minutes from U.S. Consulate General Tijuana
There's a snack bar/deli on site. WiFi is free in public spaces. Hotel El Refugio also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Tijuana hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Refugio

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
Hotel HOTEL EL REFUGIO
Hotel El Refugio Hotel
Hotel El Refugio Tijuana
Hotel El Refugio Hotel Tijuana

Hotel El Refugio Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 106 reviews
Rating 8 - Good. 27 out of 106 reviews
Rating 6 - Okay. 21 out of 106 reviews
Rating 4 - Poor. 9 out of 106 reviews
Rating 2 - Terrible. 16 out of 106 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Liked: Cleanliness
Stayed 7 nights in Jan 2025

4/10 Poor

Julian

Travelled with family
Stayed 2 nights in Jan 2025

8/10 Good

Raul

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Jul 2024

6/10 Okay

Ricardo

Stayed 1 night in Mar 2024

10/10 Excellent

david, riverside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility
Stayed 1 night in Mar 2024

10/10 Excellent

david, riverside

Stayed 1 night in Feb 2024

10/10 Excellent

david, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Rosario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
Stayed 1 night in Dec 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
Stayed 1 night in Sep 2022

8/10 Good

Maria, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Aug 2022

2/10 Terrible

Yeney

Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Less then average hotel/motel

A/C front cover was broken and the remote control didn’t work. We had to wait for maintenance guys to program it.
Stayed 1 night in Mar 2022

6/10 Okay

Monica

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Disappointed in Tijuana

There were some issues when we checked in. The first question I was asked by the attendant let you know the kind of hotel this was. When I arrived, the "service window" had dark film on it so you would not see the person on the other side. That was weird. I heard a voice from the other side of the window asking me if the stay was only 4 hours or the whole night. At that moment I thought "oh, what did I do?!”. I said I had a reservation via hotels.com but I wanted to check the area first. I walked the area and it seemed ok. I came back and she pulled my reservation info and proceeded with the checking in. I was told the price and I gave her my credit card. She told me that they DO NOT take credit cards, ONLY cash. I was tired and the neighborhood was sketchy, it was late and it was getting dark; so I went ahead a paid with cash. I was given my room number in the third floor! The bottom units were empty, so I asked for a first floor unit. She said she didn't have anything available. I guess the first floor units are for the 4 hour stays. The room I came in first was not done and there were blood stains on the sheets. I went downstairs and spoke with the attendant. She assigned me another room. The AC was working but the front cover of unit was not on the unit. The room was clean and all items worked, it just looked in real bad shape. I guess that's why they don't take credit cards, so you can't dispute the stay. Nope, I won't stay there again.
Stayed 1 night in Oct 2021

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was not reservations
Stayed 2 nights in Oct 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Luis, Washington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
You have very limited amenities, its ok and cheap if you are just looking for a place to spend the night. The staff was friendly and helpful.
Stayed 5 nights in Aug 2021

2/10 Terrible

jesus t

Stayed 1 night in Aug 2021

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice n clean

It was good
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Muy sucia la habitación y en mal estado. El aire acondicionado estaba asqueroso, sin botones para encenderlo y con capas de mugre pegada, el asiento del escusado roto e impregnado de orines, la cortina de la regadera con moho, muchos mosquitos en el baño que ademas no tiene ventilación , alfombra muy sucia y lo peor, las sábanas manchadas. Terrible experiencia a pesar de que sale bien calificado aquí en expedia.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Excellent
Stayed 2 nights in Jul 2021