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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Photo gallery for Hotel New Otani Tokyo Garden Tower

Restaurant
Property amenity
Exterior
Seasonal outdoor pool
Dining

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Nippon Budokan
    ‪3 min drive‬
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Garden View, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Triple Room, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 6
  • 4 Single Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite Twin Room, Non Smoking,

  • 74.7 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 5
  • 3 Single Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 4 Single Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Deluxe Room, Non Smoking, Run of House

8.8 out of 10
Excellent
(13 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Garden View, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 1 Queen Bed

Similar properties

Exterior

Hotel New Otani Tokyo The Main

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (1014)
The price is CHF 263
for 1 room
14 Jul - 15 Jul
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars/lounges
20 restaurants, 4 bars/lounges and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool and a business centre are on-site.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and a safe. Beds feature down duvets. Premium digital televisions are provided. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of Hotel New Otani Tokyo Garden Tower's great location. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self-parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Drinking and dining options include 20 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Roppongi Hills
  • Airport shuttle service available for a fee
There are 20 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, spa services, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from 12 January 2026 to 13 January 2026 (dates subject to change).
The following facilities or services will be unavailable from August 4 2025 to August 5 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

  • The seasonal pool will open on 11 July and close on 07 September.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1020 reviews
Rating 8 - Good. 185 out of 1020 reviews
Rating 6 - Okay. 48 out of 1020 reviews
Rating 4 - Poor. 17 out of 1020 reviews
Rating 2 - Terrible. 15 out of 1020 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family
Liked: Amenities
The rooms were spacious and clean. The amenities in the room included night ware, tea and coffee in the room. Very well maintained. We were in the garden tower which is older and I loved the retro decor. We would stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hidehito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. It would be nice to have the lobby open earlier and later in the night at the Garden Tower.
Stayed 3 nights in Mar 2025

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful gardens for a peaceful stay

Place is clean and up to date. Plenty of restaurants and a beautiful garden.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gilles

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Penny-Lee

Travelled with partner
Liked: Amenities
Our room was spacious, and very clean. Check-in was easy, all the staff we were in contact with very friendly and extremely helpful. The train station is no more than an easy 5 minute walk, Japanese Garden is beautiful and a lovely walk.
Stayed 4 nights in Mar 2025

10/10 Excellent

Keiko

Stayed 1 night in Mar 2025

2/10 Terrible

john

Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was very helpful
Stayed 3 nights in Mar 2025

10/10 Excellent

Seijin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Keiko

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, property conditions & facilities
The deputy room Was amazing and big. Staff was very nice
Stayed 1 night in Mar 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, and the
Stayed 5 nights in Mar 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very helpful staff, near many shops and restaurant options. The view from my room was beautiful. Lots of amenities. I very much enjoyed my stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alecia, Port Saint Lucie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is excellent. The staff is very friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

NUBIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s Japanese garden is beautiful and easy to walk.
Stayed 3 nights in Mar 2025

8/10 Good

Colleen, Harleysville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the gardens, the restaurants and the shopping options. I did not like the room-the bed was too low and not very comfortable. I did not like their inflexibility regarding checking time.
Stayed 2 nights in Mar 2025

6/10 Okay

Manuel

Travelled with partner
Liked: Amenities
I like the convenience of getting in and out. I did not like the room and the lack of cleanliness of the staff
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeff

Stayed 6 nights in Mar 2025

10/10 Excellent

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful garden with multiple restaurants and shops. The breakfast options were wonderful with a variety of Japanese or western choices. The staff were so polite and accommodating as well. The room was clean, with plenty of hot water and great amenities. The beds could have been more comfortable but overall a good experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Stayed 1 night in Mar 2025

8/10 Good

Jose Emmanuel

Liked: Cleanliness, staff & service
Good size room BUT one of the lights was busted
Stayed 5 nights in Mar 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The New Otani is a great hotel. We had a beautiful view overlooking the garden. The room itself was well appointed. The staff and facilities were top notch. We had adjoining rooms and as a result were forced to have all single beds-but that wasnt a big deal. I would highly recommend staying at this hotel for easy access to the sites of Tokyo! Small complaints: While there are a LOT of dining options, a couple of them were 'richly' priced. While the meal I had was good-it was the only time in Japan I felt like I overpaid for what I got. I guess my only other small gripe- 'Resort Fees'. I can see the argument for why they charge it...but I really wish those were incorporated into the pricing of the room so you have a better sense of the total cost when booking.
Stayed 3 nights in Mar 2025

10/10 Excellent

JAMES, westport

Liked: Cleanliness, staff & service, property conditions & facilities
The only major hotel left in Tokyo with a gorgeous surrounding garden , style, class and Trader Vic's. The staff provide excellent service too

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025