2/10 Terrible
Hoda
13 Dec 2025
Everything was perfect but one member of the staff was very unkind.
Asked about Yamahato for luggage transport and he shooed me away, literally.
A couple of hours later, I wanted to give benefit of the doubt and tried to have nice, small talk. I asked about the minor earthquake and he said in his exact words: “in Japan, use Japanese language” VERY rudely! I always ask if they speak english and I have multiple translation apps on my phone ready but I assumed he was use to international tourists so it made me very upset. It honestly ruined my night, because his tone was very aggressive.
I saw him the next morning for checkout and prepared my translations to avoid upsetting him but he took my key quickly and said “thank you” and I left as quick as I could.
So just a heads up, this is the middle-aged man with black hair. I don’t want this to affect his job but I hope he can be trained better, all he had to say was no English instead of treating a customer poorly. The other two gentleman who both wore glasses were so lovely!
Hoda
Stayed 3 nights in Dec 2025

































