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SHIBUYA STREAM HOTEL

4.0 star property

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Lobby
Exterior
Soundproofing, free WiFi, bed sheets, wheelchair access
Dining
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Bar

Explore the area

View in a map
3-21-3, Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪2 min walk‬
  • Place, Shibuya Crossing
    ‪5 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room, Non Smoking

9.2 out of 10
Wonderful
(82 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • City view

View all photos for Standard Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Superior Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Twin Room, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Superior Corner Twin, Maxium 4 Beds, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Corner Twin, Maxium 4 Beds, Non Smoking

9.4 out of 10
Exceptional
(24 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed
  • City view

View all photos for Deluxe Corner Twin Room, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Deluxe Corner Twin Room, Maximum 4 Beds, City View, Non Smoking

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room, Maximum 4 Beds, City View, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Single Beds, 1 Single Trundle Bed and 1 Single Sofa Bed
  • City view

View all photos for Deluxe Stream Double Room, 1 King Bed, Non Smoking, City View

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Stream Double Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Semi Double Room, Non Smoking (Shower Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Semi Double Room, Non Smoking (Shower Only)

7.4 out of 10
Good
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • City view

View all photos for Standard Semi Double Room (shower Booth Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Semi Double Room (shower Booth Only)

  • Sleeps 2

View all photos for Standard Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Twin Room

  • Sleeps 2

View all photos for Accessible Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Accessible Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Twin Room

  • Sleeps 2

View all photos for Superior Corner Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Superior Corner Twin Room

  • Sleeps 4

View all photos for Deluxe Corner Twin Room (up To 4 People)

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room (up To 4 People)

  • Sleeps 4

View all photos for Deluxe Stream Double Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Stream Double Room

  • Sleeps 2

View all photos for Standard Double Room, Non Smoking (Shower Only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room, Non Smoking (Shower Only)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room with Bathtub

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Standard Double Room (shower booth only)

Soundproofing, free WiFi, bed sheets, wheelchair access

Standard Double Room (shower booth only)

  • Sleeps 2

View all photos for Deluxe Corner Twin Room

Soundproofing, free WiFi, bed sheets, wheelchair access

Deluxe Corner Twin Room

  • Sleeps 2

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About this property

SHIBUYA STREAM HOTEL

Luxury hotel with a restaurant, 6-minute walk to Shibuya Crossing
This hotel features a restaurant, a bar/lounge and self parking. WiFi in public areas is free. Other amenities include a microwave in a common area, dry cleaning and laundry facilities. Weekly housekeeping is available.
SHIBUYA STREAM HOTEL offers 177 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions come with pay-per-view films.

Bathrooms include a shower and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at SHIBUYA STREAM HOTEL. During your stay, you're just a quick walk from Shibuya Crossing. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Guests really like the accommodation for the spaciousness, cleanliness and overall comfort
  • 6 minutes by foot from Shibuya Crossing and a 4-minute drive from Tokyo Midtown
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury SHIBUYA STREAM HOTEL also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
SHIBUYA STREAM HOTEL has a restaurant on site.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 2,800 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,500 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • 35 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
The onsite parking garage operates between 6:50 AM and midnight daily, with last entrance at 11:30 PM. Entering or exiting is not available at all other times.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3500 per person
  • Self-parking fee: JPY 2800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Housekeeping service is provided once every 3 days.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

STREAM EXCEL HOTEL TOKYU
SHIBUYA STREAM EXCEL TOKYU
STREAM EXCEL TOKYU
Shibuya Stream Excel Hotel Tokyu Tokyo
SHIBUYA STREAM HOTEL Hotel
SHIBUYA STREAM HOTEL Tokyo
SHIBUYA STREAM HOTEL Hotel Tokyo
Shibuya Stream Excel Hotel Tokyu

SHIBUYA STREAM HOTEL Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 830 out of 1055 reviews
Rating 8 - Good. 161 out of 1055 reviews
Rating 6 - Okay. 37 out of 1055 reviews
Rating 4 - Poor. 10 out of 1055 reviews
Rating 2 - Terrible. 17 out of 1055 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Sadia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I was disappointed with the hotel and the staff. Staff is not accommodating and needs to work on customer service. They are not open to going above and beyond and making customer feel satisfied and accommodated.
Stayed 5 nights in Oct 2025

10/10 Excellent

Shyama

Stayed 1 night in Jun 2025

10/10 Excellent

Hope

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay! A really great place to comfortably recuperate after a long flight, recover from jet lag and rest after long days walking Shibuya. It’s practically in the train station, and many shops and restaurants nearby. My partner loved the bathroom, specifically the Japanese style shower/bath room. It was superb.
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Alexius Kierra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean establishment with helpful staff; the area was safe, walkable and provided great access to the subway
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness
Great location
Stayed 4 nights in Oct 2025

8/10 Good

HELEN

Stayed 5 nights in Oct 2025

10/10 Excellent

Larainne

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean hotel in the centre of Shibuya. Room compact. Modern bathroom, good shower. Excellent location if coming from Narita airport. Take lift after exiting train up to Shibuya stream, look for hotel sign, second lift takes you straight to hotel lobby. Great view from higher floor. Friendly staff. A free drink at happy hour for guests. Food show supermarket close by. Would recommend.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kiia

Stayed 5 nights in Oct 2025

10/10 Excellent

Alistair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with wonderful rooms even they were a little on the smaller side. I really appreciated the various “meisters” (communal rooms including a fitness room and one with some pod dispensers). There was a complimentary drink every night while we were there in their cute little bar area although weirdly the bar closed at 18:00 hours.
Stayed 4 nights in Oct 2025

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, great sized rooms and friendly staff. Would highly recommend and would definitely stay there again.
Stayed 6 nights in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sumptuous buffet breakfast. Small but nicely decorated rooms. Staff was excellent and helpful. Situated above a food mall, with great views of Tokyo. Double sealed windows keep out the city sounds. Minutes from great shopping, fun little side streets with great eateries, connected to a main metro station make this hotel a great choice for seeing Tokyo.
Stayed 5 nights in Oct 2025

10/10 Excellent

Lair, Cancun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Shibuya Stream Hotel and overall had a very good experience. The location is unbeatable — right in the heart of Shibuya, just a block from the famous Scramble Crossing and directly connected to Shibuya Sky. The hotel sits on top of a metro station, which makes getting around Tokyo incredibly convenient, especially if you want to be close to all the action. The property is modern and tech-savvy, with clean, comfortable rooms that are relatively spacious given the area. Air conditioning worked well, and there are plenty of dining options within the same building for both breakfast and dinner. The staff were professional, helpful, and spoke multiple languages, which made communication easy. On the downside, it took us a little while to find the entrance due to nearby construction. It can also be a bit noisy at night given the busy surroundings, and our room didn’t have much of a view. Overall, though, it’s a great option if you want a modern stay right in the center of Shibuya.
Stayed 2 nights in Oct 2025

8/10 Good

Mickey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overall location, room size, cleanliness and service.
Stayed 6 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, bigger than expected
Stayed 5 nights in Oct 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Everyone was very polite and extremely helpful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Aoi

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorites hotels in Tokyo
Stayed 1 night in Oct 2025

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, convenient location, quiet and clean room in such a bustling neighborhood with so much dining and shopping options. The staff was very friendly and helpful! I can’t wait to go back to Tokyo and stay here again. I really enjoyed the various amenities on different floors, especially the vending machine room.
Stayed 7 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean / comfortable rooms and excellent location
Stayed 4 nights in Sep 2025

10/10 Excellent

drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located right beside the famous Shibuya Scramble. Shibuya Station is one floor down in the same building which made traveling anywhere in Tokyo very easy. Tons of shopping and restaurants near by obviously. As a solo traveller the room was spacious. The view was really cool with Tokyo Tower in the distance. Everything was clean and comfortable. The (faux?) leather couch was a nice touch and the bed was super comfortable. AC was way better than other places I stayed at in Japan. The staff was great and held my large suitcases to be picked up and shipped to the airport which made life so much easier. Would definitely recommend and I 100% will book again when I’m back in Tokyo!
Stayed 3 nights in Sep 2025

10/10 Excellent

Karolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Krishant

Stayed 4 nights in Sep 2025