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Tokyu Stay Nishi Shinjuku

3.0 star property

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Photo gallery for Tokyu Stay Nishi Shinjuku

A modern lounge area with a sofa, ottoman, chairs, and a small table. Large windows provide views of the outside.
Creator video
Lobby
Reception
A modern interior with large windows, a sofa, ottomans, and a small table.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
5-9-8 Nishi-Shinjuku, Tokyo, Tokyo, 160-0023
  • Place, Shinjuku Central Park
    ‪1 min walk‬
  • Place, Tokyo Metropolitan Government Building
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪47 min drive‬

Room options

View all photos for Double room, Non-smoking (Renewed at the end of December Comfort Double/Non-smoking・16 square meters)

A modern hotel room with a large bed, a bedside table with glasses, a clock, and a window with a view.

Double room, Non-smoking (Renewed at the end of December Comfort Double/Non-smoking・16 square meters)

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double room, Non-smoking (Renovated at the end of December Moderate Double/Non-smoking, 15 sqm)

A hotel room with a bed, desk, chair, and a wardrobe.

Double room, Non-smoking (Renovated at the end of December Moderate Double/Non-smoking, 15 sqm)

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin room, Non-smoking (Renovated at the end of December Residential twin / Non-smoking, 21 square meters)

A hotel room with two beds, a small table, a chair, and a large window.

Twin room, Non-smoking (Renovated at the end of December Residential twin / Non-smoking, 21 square meters)

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Moderate double, Non Smoking

A hotel room with a bed, a desk, a chair, a wardrobe, a nightstand, a lamp, and a wall clock.

Moderate double, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board (on request)

Comfort Double, Non Smoking

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Residential Double, Non Smoking

A modern hotel room with a large bed, a bedside table with a phone and clock, a window with curtains, and a wall-mounted air conditioner.

Residential Double, Non Smoking

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Corner double, Non Smoking

A modern hotel room with a large bed, a seating area with a table, and a window with sheer curtains.

Corner double, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Residential twin, Non Smoking

A hotel room with two beds, a window, a table, and a couch.

Residential twin, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Tokyu Stay Nishi Shinjuku

Along with dry cleaning, this hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine. Housekeeping is available on request.
Tokyu Stay Nishi Shinjuku offers 149 accommodations with washers/dryers and a safe. 40-inch Smart televisions come with digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Tokyu Stay Nishi Shinjuku's great location. During your stay, you're just a quick walk from Shinjuku Central Park. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Self-service breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a vending machine
  • Guests have great things to say about the clean guestrooms and the location
  • 7 minutes by foot from Tokyo Metropolitan Government Building and a 3-minute drive from Shinjuku Gyoen National Garden
As a guest of Tokyu Stay Nishi Shinjuku, you'll find a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. WiFi and wired Internet are free in public spaces.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a self-service breakfast daily from 7 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily self-serve breakfast available 7 AM to 9:30 AM for a fee: JPY 1,500 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately JPY 1500 per person
  • Housekeeping fee: JPY 1500; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Nishi-Shinjuku Tokyu Stay
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku Hotel
Tokyu Stay Nishi Shinjuku

Tokyu Stay Nishi Shinjuku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1002 reviews
Rating 8 - Good. 323 out of 1002 reviews
Rating 6 - Okay. 87 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Budhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Enjoyed our stay
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Hever

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 13 nights in Nov 2025
Verified

8/10 Good

Rama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and staff was very helpful
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Very clean, and quite
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities
Hotel included everything we needed for a week long stay, we will definitely book again!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel were awesome
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Arika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited breakfast options made using our vouchers a little tricky, but otherwise we had a wonderful stay.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Hue

Liked: Cleanliness
Convenient location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Yasemin

Liked: Cleanliness, amenities, property conditions & facilities
staff were very courteous and always eager to help, very convenient location, made for very pleasant first stay for us in tokyo
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Canedo

Liked: Cleanliness, staff & service, amenities
Wonderful Hotel!!! Definitely recommend it! Will be staying again next time I visit Japan
Lobby area awaiting to leave :(
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because of its location to the Tokyo Marathon start line, which was about a 15-minute walk away. The hotel is also located near some great basic restaurants, an incredible park, and numerous subway lines. We would stay here again.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with subway stop very close. 10 minute walk from shinjuku. We packed light so the room size wasn’t an issue. Really handy having the washing machine in the room. Staff were always very friendly and helpful
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Isako

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff, great amenities like a microwave oven and washer/dryer in the room
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third visit to Tokyo and this was the best choice for hotel stay. The room is much more spacious, laundry in the room was a big plus. Easy transportation to bus and subways. Friendly and helpful staff and freshly ground coffee and espresso machine 24/7. Definitely would stay here again!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the easy check in and out that this property offered, and the quieter (yet central) location in Nishi Shinjuku. There were great amenities nearby and located not far from the Nishi-Shinjuku station made transportation easy. We also appreciated the large and lively central park across the street. Lots of green space in the middle of a big city.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Adem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but very clean, service is great and the location is awesome.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel !
Stayed 6 nights in Oct 2025
Verified

8/10 Good

lisa

Liked: Cleanliness, amenities, property conditions & facilities
friendly staff, super clean room, well located
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Breakfasts were great.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ecren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location of the hotel was wonderful. We also loved the quality of the products and the coffees. If we come again, we would definitely stay here again. Thank you for everything. ☕️
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a very convenient location.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Christopher

Liked: Staff & service, amenities, property conditions & facilities
It’s a popular hotel but basic rooms are very limited. Though, there is a washer/dryer and utensils, plates, chopsticks provided in the cabinet. Good if you want affordable stay, not good if you want to be in the heart of Shinjuku.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Sarantsetseg

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay really friendly staff
Stayed 14 nights in Jul 2025
Verified

10/10 Excellent

Cheng

Liked: Cleanliness
close to subway, railway station. easy communication to major attractions
Stayed 5 nights in Feb 2026