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JR WEST GROUP VIA INN SHINJUKU

3.0 star property

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Photo gallery for JR WEST GROUP VIA INN SHINJUKU

Lobby
Daily buffet breakfast (JPY 1760 per person)
Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Property entrance
Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
5-11-16 Shinjuku, Tokyo, Tokyo, 160-0022
  • Place, Isetan Department Store Shinjuku
    ‪5 min walk‬
  • Place, Shinjuku Isetan
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪9 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪35 min drive‬

Room options

View all photos for Single Room, Non Smoking

Single Room, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Non Smoking

9.0 out of 10
Wonderful
(68 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Via Inn Single Room(1 person), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Via Inn Single Room(1 person), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Via Inn Single Room(2 person), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Via Inn Single Room(2 person), Non Smoking

9.0 out of 10
Wonderful
(43 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non-Smoking

Hollywood Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Hollywood Twin, Non-Smoking

8.4 out of 10
Very good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Twin, Non-Smoking

Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Corner Twin, Non-Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

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About this property

JR WEST GROUP VIA INN SHINJUKU

A microwave in a common area, dry cleaning and laundry facilities are available at this hotel. Additionally, a 24-hour front desk and a vending machine are on-site.
JR WEST GROUP VIA INN SHINJUKU offers 226 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at JR WEST GROUP VIA INN SHINJUKU. During your stay, you're just a quick walk from Isetan Department Store Shinjuku. Enjoy features like breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Amenities include locker space, laundry facilities and a lift
  • Guests have great things to say about the clean guestrooms and the location
  • 12 minutes by foot from Shinjuku Gyoen National Garden and a 3-minute drive from National Stadium
As a guest of JR WEST GROUP VIA INN SHINJUKU, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. JR WEST GROUP VIA INN SHINJUKU also features a lift and a microwave in a common area. The front desk is open around the clock.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,760 for adults and JPY 1,760 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.
Guests booked in Breakfast rate plans receive breakfast for guests age 12 and older. Breakfast is not included for children under 12 sharing existing bedding with their parent.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1760 for adults and from JPY 1760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Via Inn Shinjuku
JR WEST GROUP VIA INN SHINJUKU Hotel
JR WEST GROUP VIA INN SHINJUKU Tokyo
JR WEST GROUP VIA INN SHINJUKU Hotel Tokyo

JR WEST GROUP VIA INN SHINJUKU Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1121 reviews
Rating 8 - Good. 297 out of 1121 reviews
Rating 6 - Okay. 80 out of 1121 reviews
Rating 4 - Poor. 14 out of 1121 reviews
Rating 2 - Terrible. 7 out of 1121 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Ewa, St Marys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in convenient location, room and bathroom size of shoe box, very claustophobic, but clean. The room was overheating without possibility to lower temperatures, that was awful. Breakfast Japanese style, well prepared. Close to train and metro station but enough distance from noise in Shinjuku night clubs.
Stayed 1 night in Dec 2025

8/10 Good

Cuong

Liked: Cleanliness, amenities, property conditions & facilities
Great location and a clean, comfortable room. The staff were exceptionally friendly and helpful. This was my third stay at this hotel.
Stayed 4 nights in Dec 2025

8/10 Good

Kimbal

Liked: Cleanliness, property conditions & facilities
Clean rooms, good location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Austin

Comfortable and affordable but need more then 1 pillow.
Stayed 1 night in Dec 2025

10/10 Excellent

Rui

Stayed 2 nights in Dec 2025

6/10 Okay

Kai-ting Cathy

Liked: Cleanliness, property conditions & facilities
The check in process is self-serve. The room is clean and functional. However space is very limited to open your luggage fully.
Stayed 2 nights in Dec 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in a quiet are of Shinjuku. Close to Shinjuku Sanchome station. Room was clean and modern, would stay again.
Stayed 4 nights in Dec 2025

8/10 Good

M Y

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Most of the time, there are 3 staff at the reception counter.
Stayed 5 nights in Dec 2025

8/10 Good

Angela

Stayed 1 night in Dec 2025

2/10 Terrible

Erin

Travelled with group
Neglected.. horrible service.. forget English not gonna happen… sad
Stayed 2 nights in Dec 2025

8/10 Good

Nazia

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

8/10 Good

Daniel, Lake Forest

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel were nice. They are strict on check in at three an no earlier. Over-all staff was nice. The location is about a 15 min walk from Shinjuku Station, but it is not far from Kabukicho
Stayed 1 night in Dec 2025

10/10 Excellent

derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and awesome staff
Stayed 6 nights in Nov 2025

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Room was clean, and the staff was friendly and helpful. Check-in was on the computer so no issues with language.
Stayed 4 nights in Nov 2025

10/10 Excellent

richard Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Location was great!
Stayed 12 nights in Nov 2025

10/10 Excellent

BEATRIZ

Stayed 4 nights in Nov 2025

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place and room was completely fine. Small, but expected for Tokyo. The only reason I’m giving it four stars is because it’s not really centrally located. If you want to be in the heart of shinjuku, this is not it. It’s totally walkable to those areas (about 10-15 minutes or so) but this wasn’t really what we were looking for, which is our fault for not realizing. That being said, it was still close to a very cool shrine, the national garden, and a great bakery and metro stop so while I wouldn’t stay here again, it’s a great option for someone looking to be slightly removed from shinjuku but still wants to be close to the action. And the staff were all very nice and eager to help.
Stayed 3 nights in Nov 2025

6/10 Okay

Hugh

Stayed 1 night in Nov 2025

10/10 Excellent

Hodo Suleiman

Stayed 7 nights in Nov 2025

10/10 Excellent

Razan

Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and welcoming staff.
Stayed 3 nights in Nov 2025

8/10 Good

christina

Stayed 3 nights in Nov 2025

10/10 Excellent

Shreya

Stayed 3 nights in Oct 2025

8/10 Good

Sireeya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean place and polite staffs.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
I would stay here again. Friendly staff and very helpful.
Stayed 2 nights in Nov 2025