The bathroom was out of tissues, out of conditioner and the ac was barely working even though the outside temp was close to the inside temp. Felt like it was 75 or more degrees and the thermostat only showed you what the temp was set on so you couldn't see if the temp was actually coming down. Staff was very friendly, morning breakfast was great, very clean place and despite the ac problem and the other minor things I would definitely stay here again.
The property was slightly dirty especially the pool . There was a mix up with Expedia and the hotel and they charged me for an extra day and wonât refund it !
Hotel and staff were great!!! We stayed for the National Tractor Pulling Championship, Bowling Green always has busses running to pick us up and drop of. This year that service was terrible, not the hotel fault but just sucked to pay more to stay in town and then not get the same bus service as past years.
Our biggest concern was visibly, very dirty sheets on the pullout bed when we went to get our kids settled in. Brought photos down to the front desk and she replied âthatâs weirdâ and got us fresh sheets. I would have appreciated at least feigned outrage or some semblance of an apology to find a dirty bed at the end of a long day.
Key reader wouldn't work the second day we were there. Had to have the manager come and replace batteries. I feel like that should be something that is checked regularly and replaced before they die so that there is not an inconvenience to the guests when they are at the property. There were dishes to use in the kitchenet but there was nothing to clean them with either in the sink (dish soap) or in the dishwasher (detergent).
The accommodations were clean, the attention to detail with items on hand was great, the design of the suite was perfect for remote working, relaxation and preparing meals. The staff were all friendly and helpful. The only complaint I personally had was due to my own preferences- the mattress was too firm and made for a difficult night of sleep.
Loved it for my family for the week. The kitchen and full size refrigerator was amazing. The pool was clean and not busy at all. We were in the 5th floor. It was very quiet.