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KO'OLEBIL

3.5 star property

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Photo gallery for KO'OLEBIL

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Reception hall
Games room
Business centre
Dock

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

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Calle principal Boca del Cielo, #1550, Tonalá, CHIS, 30513
  • Place, Centro de Protección & Conservación de la Tortuga Marina en Chiapas
    ‪58 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Pillow-top beds, in-room safe, individually furnished, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 1170 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Pillow-top beds, in-room safe, individually furnished, laptop workspace

Deluxe Double Room

  • Garden view
  • 1170 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

KO'OLEBIL

This hotel features 2 outdoor pools, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a lazy river and a coffee shop/cafe are on-site. Housekeeping is available on request.
KO'OLEBIL offers 18 air-conditioned accommodations with a safe and free toiletries. This individually furnished accommodation has separate sitting areas and includes single sofa beds. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and bidets.

This Tonalá hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a lazy river.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 7 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

At KO'OLEBIL, you'll find features such as free WiFi in public areas and self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Amenities include a business centre, a meeting room and a computer
  • On-site recreation includes 4 hot tubs - and kayaking
  • 29.9 miles (48.2 km) from La Sepultura Biosphere Reserve and 31.1 miles (50.1 km) from Iglesia Vieja
  • Beach shuttle service available for a fee
KO'OLEBIL offers its guests 2 outdoor swimming pools and 4 hot tubs along with a lazy river and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. The family-friendly KO'OLEBIL also features a garden, a porter, and a television in common area. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tonalá hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 9:00 AM to 11:00 AM.
KO'OLEBIL has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 115 to 170 for adults and MXN 70 to 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Children's pool
  • Kayaking
  • Lazy river
  • TV in common areas
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • High chair
  • In-room sofa bed
  • Lazy river
  • Travel cot

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • Champagne service

More

  • Air conditioning
  • Free local calls
  • Heated floor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 115 to 170 for adults and MXN 70 to 120 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 3:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

KO'OLEBIL Hotel
KO'OLEBIL Tonalá
KO'OLEBIL Hotel Tonalá

KO'OLEBIL Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent and friendly staff! I will definitely be returning soon :)
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Vera

Staff were great. Bed was comfortable. Amenities were good. I loved the pool and free parking.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Siu

Liked: Staff & service
Mas mantenimiento y mas limpieza
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jesus Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia. Muy buena opcion.

Sigue el navegador de google, pareciera no hay hotel pero unos metros mas allí estará. Discreto por fuera, bonito por dentro, la propiedad todo bien y agradable. Habitación: amplia, limpia, aire acondicionado funcionando al 100. En la habitación hay sillones comodos asi como una mesa de centro con banquitos. Señal de Sky en smart TV con Apps. WiFi. Personal atento y amable. Pedimos de cenar y nos llevaron los alimentos a la habitación sin costo extra. Varias albercas: para adultos (algo profunda) y tambien hay para niños. El personal de lobby nos oriento para pedir una lancha y visitar la parte de la isla/resturantes donde puedes llegar al mar. El hotel tiene su propio muelle donde te llevan y traen por $200 pesos. Detalles a mejorar: al usar la regadera, el agua tardaba en irse por lo que se formaba un gran charco. Una cortina/persiana estaba en mal estado (deshilada). Algunos focos/luminarias dentro de la habitación no prendían. El agua de la alberca se sentía muy caliente y el clima estaba caluroso.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción de alojamiento en Boca del Cielo. El personal es muy amable
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo lugar y muy amables todos
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

KARINA MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
solo muy lejos la playa
Stayed 1 night in Aug 2024
Verified

8/10 Good

Janett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad cercana a la playa.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal, desde el recibimiento, la estancia, siempre prestos para apoyar y orientar en cuanto a como moverse al estero, manglares o algun area circundante al hotel, los alimentos, snacks y postres deliciosos. Mil Gracias Sr. Oscar, Chef y todo el personal en general. Por supuesto que volveria en un futuro si Dios nos lo permite.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, bonito y el personal muy amable
Stayed 1 night in Mar 2024
Verified

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Boca del Cielo.

Una muy buena experiencia, muy recomendable, muy tranquilo, se descansa bien, personal de servicio muy amable, el único detalle: le hace falta mantenimiento y limpieza a las albercas, tenían mucha lama y al pisar los azulejos se levantaban.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para descanso, instalaciones de la habitación seminuevas, la alberca y el jacuzzi bien.
Verified

10/10 Excellent

Nora Maite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

EXCELENTE
Stayed 1 night in May 2023
Verified

10/10 Excellent

JORGE A.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Celestino

Stayed 2 nights in Mar 2025
Verified

8/10 Good

Sandra Verónica

Stayed 1 night in Jan 2025
Verified

8/10 Good

Jhonny

Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

jesus

Stayed 1 night in Aug 2023
Verified

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Norberto Vazquez

Stayed 1 night in Jun 2023