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Isabella Hotel and Suites

2.0 star property

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Photo gallery for Isabella Hotel and Suites

Property entrance
Terrace/patio
Sports bar
Restaurant
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
556 Sherbourne St, Toronto, ON, M4X1L3
  • Place, Downtown Yonge
    ‪10 min walk‬
  • Place, University of Toronto - St. George Campus
    ‪13 min walk‬
  • Place, Royal Ontario Museum
    ‪20 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Double Room

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Suite, 1 Queen Bed

Standard Suite, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Suite, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Queen Suite with Sofabed 

Deluxe Queen Suite with Sofabed  | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Queen Suite with Sofabed 

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Isabella Hotel and Suites

A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, laundry facilities and a 24-hour front desk.
Isabella Hotel and Suites offers 38 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided.

This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Isabella Hotel and Suites, you'll be within walking distance of University of Toronto - St. George Campus. Free breakfast, free WiFi in public areas and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Within a 15-minute walk of University of Toronto - St. George Campus and Downtown Yonge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Isabella Hotel and Suites also features coffee/tea in common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Toronto hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
Isabella Hotel and Suites has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (CAD 30 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 30.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Isabella
Isabella Hotel
Isabella Hotel Toronto
Isabella Toronto
Isabella And Suites Toronto
Isabella Hotel and Suites Hotel
Isabella Hotel and Suites Toronto
Isabella Hotel and Suites Hotel Toronto

Isabella Hotel and Suites Reviews

Reviews

6.6
Rating 10 - Excellent. 122 out of 997 reviews
Rating 8 - Good. 341 out of 997 reviews
Rating 6 - Okay. 296 out of 997 reviews
Rating 4 - Poor. 142 out of 997 reviews
Rating 2 - Terrible. 96 out of 997 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean shower and linens clean nice quiet room very comfortable bed hotel staff nice friendly will definitely stay again 👍 i stayed four nights so comfortable and peaceful.
Stayed 3 nights in Jan 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The I had was incredibly small and the door didn't lock. I was moved to the room below that was about the same size. The bed sheets had spots/stains on them in both rooms. The bathroom, although small, seemed to be the nicest part of the room but it wasn't super great. The windows in my room were cracked. The furniture is old and no well taken care of. The thermostat didn't work. The elevator is dated and very sketchy, also only holds about 1 persons - maybe 2 if you squeezed but wouldn't recommend. I have stayed in a lot of other places that were about the same price as this that were in better condition. Very disappointed. I only booked here as it was walking distance to my appointment the next day. Will not book again.
Stayed 1 night in Nov 2020
Verified

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not impressed

Our front desk staff was very helpful and tried to accomodate, but our sofa bed had sheets that had not been changed, there were crumbs and hair, the bathroom door couldn't close all the way, the TV didn't work, the table legs were broken, we had to prop them up with pillow cases so it wouldn't wobble, the windows were not operating, and it's old, so the noise from outside was intense, felt like all the windows were open 100% of the time!
Stayed 2 nights in Oct 2020
Verified

6/10 Okay

Aj

Liked: Cleanliness, amenities
Nice and clean place . Little small room But overall good.
Stayed 1 night in Sep 2020
Verified

2/10 Terrible

Alfonso de Jesus

Disliked: Staff & service, property conditions & facilities, room comfort

terrible service, terrible attention.

I had problems with the service, since the tv did not have cable service as indicated here, the tv remote control did not work, only in a tv channel, completely bored, we spoke to reception and they went to check and they said that we were right what something was wrong that they were going to change rooms but they did not, and after all I am still waiting for the refund of the $ 100 CAD that they request as a guarantee, I honestly do not recommend this place, invest $ 10 or $ 20 more but go to a place that really be comfortable and treat them well.
Stayed 1 night in Sep 2020
Verified

4/10 Poor

Pablo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Service is friendly, place is clean, Bed is comfortable but cor The same Price Of Holiday inn...!?
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good: Great rainfall shower. Unsatisfactory: Dresser missing drawer. Small cramped room. But biggest negative was staff locking doors with bicycle chains after midnight which I wouldn’t doubt break health and safety codes because staff intervention is required in case of emergency.
Stayed 1 night in May 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Subway in 3 min erreichbar, Bus hält direkt vor der Tür. Supermarkt und Drogerie gegenüber. Hotel wird renoviert. Frühstück einfach. Zimmer ausreichend.
Stayed 4 nights in Mar 2020
Verified

4/10 Poor

Jean-Christophe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel à oublié

Chambre jamais nettoyée c’est sale par terre Hôtel en travaux déchets et sacs poubelles aux abords de l’hôtel, c’est pas agréable pour la vue juste à l’entrée Parking en extérieur non gardé et cher 90$ 3 nuits inadmissible Déçu pour le prix payé
Stayed 3 nights in Mar 2020
Verified

4/10 Poor

Antoine Jr

Disliked: Cleanliness, staff & service, property conditions & facilities

avoid

I found cocain on table floor wasn't sweep poor cleaning heating .... was a block heater Week day breakfast start at 8h w.t.f we are working !!! Easy way to save money very sad about this beads or good!
Stayed 1 night in Mar 2020
Verified

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Clean small but cozy very friendly staff. Well located if you're from out of town - easy to get to and lots of public transport available within walking distance.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, comfortable stay

Return visitor here. Friendly property, comfortable, convenient to subway. The immediate area is in transition, and a bit at the edge of things with a lot of construction. Although typical of much of Toronto. I felt safe. Comfortable bed, shower is small. Carpetless floor made the room feel somewhat barren. Modest breakfast- some unsweetened yogurt would have been nice. Generally clean public spaces, friendly staff
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Fana G.

Liked: Check-in

It looks nicer in the pictures

It just wasn’t for me.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, it’s located across the street from a coffee shop and grocery store. Quick Uber or taxi to Union Station. Exactly what I needed for two nights.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting bathroom, black mould throughout the shower area, soap film all over the soap dish in the shower, elevator was disgusting, low batteries on the TV remote, I had to unplug the TV. See for yourself, Room 302
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy Customer

I booked the room through this app, expecting a decent place to stay for the night. I arrive quite late as well which i’m is why we were trying to lay down. Upon payment, we were never told about any refund policy or anything when we got our room key. Immediately when we walked in the room we were uncomfortable. The sheets were dirty, pillows were missing, the whole place seemed dusty and dirty, and when we let the front desk know, he mentioned that he doesn’t see how it could be that way if it was one of their nicer more newer rooms. He then blamed house keeping, and I was still not offered any money back. We were forced to find another place to stay extremely late at night and I am extremely unhappy with my experience. I need a refund especially because we didn’t spend more than 2 minutes in the room because of how uncomfortable we were. At the price I paid, the room should not have been that disgusting.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Rummet var inte helt rent, lite småsmutsigt. Duschen var otroligt konstig, svårt att tvätta sig i den då strålen var svårhanterlig. Personalen var mycket hjälpsamma och de frågor och problem vi stötte på hjälpte de oss att lösa. Att checka ut mitt i natten var absolut inga problem, inte heller att ta frukost innan frukostserveringen öppnat var något problem. Frukosten var otroligt simpel, bröd, lite yoghurt, flingor, juice eller mjölk, banan/äpple, muffins. Pålägg till mackorna var endast jordnötssmör, sylt/marmelad eller smör. Första intrycket var inte så bra, men det växer med tiden. Nu i efterhand hade vi valt hotellet igen, man får det man betalar för - prisvärt hotell.
Stayed 11 nights in Dec 2019
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très petite, beaucoup de bruit jour et nuit, chambre pas nettoyé.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel was very clean but is definitely not as shown in the pictures on the website. The rooms are tiny barely enough room for two people to move around and the receptionists are very unfriendly seeming annoyed by your arrival.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable queen size bed, small but adequite bathroom, clean room.
Stayed 1 night in Dec 2019
Verified

8/10 Good

L.V.

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff (reception), small but good breakfast.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

기대에 못미침

위치때문에 선택했지만. 시설은 낡고 너무 좁아서 별로 였슴.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo-benefício

Foi tranquila. Estávamos preocupados com a vizinhança, mas não houve problema. Os atendentes (Leo em especial) foram atenciosos, limpeza foi diária, o metrô fica a duas quadras e o ônibus passa bem na frente do hotel. Ótima opção para um casal que busca um bom custo-benefício!
Stayed 5 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Convenient to subway train. A Tim Horton's and grocery store across the street were convenient.
Stayed 2 nights in Nov 2019