Entry to room is by four digit passcode on electronic pads which are loud so youâre woken up all night by noise of people in and out their rooms . Place is unmanned at night ( thatâs the reason you can only check in between 3-9) so other guests behave as they want to. Playing loud music in the communal area , drunken couples having arguments . Place is shabby and obviously hasnât had any money or love put into it for years . Nowhere to hang your clothes . Cheap thin duvets. Exposed live extension leads . Shower makes a terrible noise which must wake the other guests up . The room was very clean however . Potentially beautiful building and gardens but all uncared for and unkempt . Maybe ok for young people for a night out in Torquay but definitely not for business traveller or a someone who wants peaceful stay .
Booked for 4 nights, stayed for 2. Staff were scarcely available, lots of broken parts in our room that didnt get fixed or looked at despite us raising with the manager. Radiators that deapite being switched off, kept heating overnight and keeping the room at 30°c. Cold swimming pool and jacuzzi. Overall very disappointed - thought it would be a nice budget hotel but left after 2nights. Would NOT recommend.
Itâs a lovely building and has lovely rooms. However there was no hot water, the shower didnât work , broken plug in bathroom sink.
Couldnât complain as there was no staff for most of the day
Continental breakfast was very very limited with no fresh milk or any juices. We were the only people staying there. Never again
Hotel was very run down, squeaky floor boards which kept us awake from other people moving around and talking
First room we were given was very grotty and smelly had to open all the windows and dusted with a tissue then asked for polish and a duster but they changed us to another room which was better
Bed was very hard
Quilt had stains on and pillow
Staff were very friendly and food was nice
Overall wouldnât go back
Our first choice of hotel was cancelled a week before our departure so had no choice to go to this one which we were transferred to
I have no idea what the excellent facilities were meant to be
There was no swimming pool or hot tub which the original hotel we booked had
To top it all we got no refund although this hotel was cheaper to stay in than the one we booked so overpaid for it
Wouldnât recommend it to anyone
The only positive weâre the staff were really nice
Les points faibles : Personnel et service et confort de la chambre
Frightened for our safety!
We had a terrible experience during our stay! Met by staff that couldnât speak English we were shown to our room, through numerous doors and tiny corridors!
At first everything seemed ok. But when returning to our room at about 11:30pm we noticed a lot of movement and creeping outside our door. After some time I decided to have a look, I crept over to our door and opened it quickly. Not expecting to see anyone I was shocked to find the staff member outside. It was 1am and there was absolutely no reason for him to be there!
The room lock is not very secure so we had to place a chair in front of the door! And the crazy around the door was big enough to allow someone to look through!!
Me and wife didnât sleep a wink that night! The auto corridor lights would come on often and the creeping around continued till about 5am. As a female couple we felt extremely vulnerable and frightened, so that morning we packed our bags and left, there was no way we were staying another night!
This hotel is ok - it could be nice but it needs some sorting out. The boiler kept breaking down when we were there and although they moved us room to one with a bath (which did have hot water) it was annoying, they fixed in the evening of our stay but it has stopped again in the morning. We had a suite which was lovely but the double room our friends had was not. To be fair it was really cheap so canât complain much but a working shower is pretty essential!!
Really lovely staff. Evidently refurbishing the property which is needed. Comfy beds.
Unfortunately there was an awful smell coming from our bathroom. In addition, the rooms smelts like mold and the bathroom was covered in mold in the shower seals.
The steam room needs a good bleach as mold in it and smells awful.
The room was nothing like we booked. The pool and billiard rooms were terrible. Everything needs updating. The property is in bad condition. The pool has no chlorine or cleaning chemicals. The lady who greeted us was lovely but other than that, it was a very disappointing stay.