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Diamond Hotel

2.0 star property

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Photo gallery for Diamond Hotel

Beach
Exterior
Lobby
Miscellaneous
View from property

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Free WiFi

Explore the area

View in a map
27 Croft Road, Torquay, England, TQ2 5UD
  • Place, Torre Abbey Sands
    ‪3 min walk‬
  • Place, Princess Theatre
    ‪6 min walk‬
  • Place, Torre Abbey
    ‪8 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪34 min drive‬

Room options

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

  • 15 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Economy Double Room, Ensuite

Room

Economy Double Room, Ensuite

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

Quadruple Room, Ensuite, Sea View | View from property

Quadruple Room, Ensuite, Sea View

  • 18 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Triple Room, Ensuite, Sea View

View from property

Superior Triple Room, Ensuite, Sea View

  • 18 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible

Deluxe Suite, Accessible

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Double Room, Ensuite

Room

Basic Double Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Diamond Hotel

Hotel in Torquay with a 24-hour front desk
This smoke-free hotel features self parking, a 24-hour front desk and free Wi-Fi in public areas. Other amenities include multilingual staff assistance. Weekly housekeeping is available.
Diamond Hotel offers 46 accommodations. Housekeeping is provided on a weekly basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Diamond Hotel, you're just a quick walk from Riviera International Conference Centre. Enjoy features like free WiFi in public areas and self-parking (surcharge).
  • Free Wi-Fi in some public areas
  • Self-parking available for a fee
  • Amenities include multilingual staff
  • Within a 10-minute walk of Riviera International Conference Centre and Torquay Marina
Diamond Hotel offers its guests multilingual staff. Public spaces have free WiFi. Parking is available for a fee.

This Torquay hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Reviews

Diamond Hotel Reviews

6.4

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

4.2/10

Eco-friendliness
Rating 10 - Excellent. 61 out of 308 reviews
Rating 8 - Good. 94 out of 308 reviews
Rating 6 - Okay. 50 out of 308 reviews
Rating 4 - Poor. 42 out of 308 reviews
Rating 2 - Terrible. 61 out of 308 reviews

Reviews

8/10 Good

Catherine

Stayed 3 nights in Jul 2025

2/10 Terrible

Lucy

Travelled with group
Disliked: Staff & service, property conditions & facilities
Honestly the most bizarre hotel I have ever stayed in. There are no facilities. You couldn’t even boy a soft drink. There was no toilet we could use before we checked in. The huge sign outside says Diamond Hotel. It was a mixture of a ghost town with unused communal rooms and a rough hostel with a welcoming of a fight happening. There were empty cans of cider on the side downstairs. In our room we had to wedge the window open with a towel and in the bathroom we had to do the same with a toilet roll, both to provide air and to try and get rid of whatever the smell was. There was extremely loud banging of doors throughout the night. We were in a triple room and we had two cups. Honestly, I have never experienced anything like it.
Stayed 1 night in Jul 2025

8/10 Good

Nick

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jul 2025

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025

4/10 Poor

Leslie

Stayed 21 nights in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid - unclean and used for other purposes

I would strongly recommend not booking this hotel no matter what the price point is Very, very dated, worn and the room we were in had a broken toilet and some areas which I don't think had been cleaned in months The car park and reception areas are very clearly used by local dealers/users. Witnessed multiple occasions during our stay where people would come and go to drop packages off or collect envelopes. If you have children under no circumstances even consider this hotel. Our room was booked with a sea view and a bath - neither of which was available. Most areas of the hotel were closed off for "renovation" (no renovation was going on) Cannot recommend.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025

6/10 Okay

Tina

Mmm

Very dated property, had some touches to update patches of paint etc, but stood out a mile! Bath hadn’t been cleaned so i wouldn’t shower as you could see difference of clean and dirty! Could hear every conversation in the corridor and the room above/beside! Cups dirty, I had to wash them before we could use, no tea bags or milk, had to ask. No lamp shade and curtains very thin, 4 am awake with light into the room! Check in quick young man on reception helpful, room was ok for the price we paid, when leaving, men outside smoking what seemed to be weed/pot whatever you call it. Cheap place to stay and close to the theatre but would rather pay more. Big building but would need a lot of money spent to make it lovely!
Stayed 1 night in Jun 2025

2/10 Terrible

Drilon

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed was understatement No water Then no hot water Rooms were awful curtains didn’t fit window Was worse than a hostel
Stayed 1 night in Jun 2025

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No cold water for the whole of the 7 days had to buy bottled water to have wash lift never worked for the whole of the stay room not cleaned at all for 7days towels not changed for the whole of the stay bin not emptied for the whole of the stay tea tray not filled up just absolutely disgusting the only thing that was good was the view if I could of found some were else to stay I would have left on day 2
Stayed 7 nights in Jun 2025

2/10 Terrible

Veera

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service
I was shown to room 34. The room was terrible and I’m not even being dramatic, stains all over the carpet, broken/chipped furniture, the balcony door was broken and filthy all across and on the frame, you couldn’t even open it, the bedding was supposedly clean however had a big stain on it and no mattress protector. I went to reception to complain which I never do, I was assured the room was clean however was still offered a new room rm 38 which again had stains all over the carpet the balcony door was filthy you could see broken handprints all over the area by the handle, again the furniture was chipped/broken. The accommodation is in severe need of renovation and staff to have training in customer service. The faults were so bad I didn’t feel comfortable or safe to stay here so I had to book alternative accommodation elsewhere. I highly recommend people DO NOT stay here, I was promised by the manager Ahmed I would get a refund he would approve which he didn’t, overall terrible experience and did ruin my holiday.
Stayed 1 night in Jun 2025

2/10 Terrible

Penny

Disliked: Cleanliness, amenities, property conditions & facilities
Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website.
Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was t clean, little or no fire/safety standard. Toilet had a deposit from the previous guests which didn't flush as there's not enough water in the cistern, shower didn't work, cold tap dribbled only & hot tap got so hot it was impossible to keep your hands under it. Room was bamp, everything was old part fixed & part painted this is not worth the £63 per night rate & Expedia should refuse to sell these properties however corporate greed means they don't care. When I checked in there was a lady at reception who had been moved twice & she was having water problems again & when I asked the reception guy told me we would have no problems with the two rooms that cost me £126.00 for the two. Waste of money & I expect a full refund from EXPEDIA!! Expedia for once in your life do something about it as this hotel should be closed by the council & the fire service as it's a disaster waiting to happen!!!
Stayed 1 night in Jun 2025

2/10 Terrible

Patrick

Stayed 1 night in Jun 2025

2/10 Terrible

nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025

8/10 Good

Chandan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My mates pillow had blood on it asked them to change it said was he happy to keep the same pillow case.
Stayed 1 night in May 2025

4/10 Poor

Katarzyna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very old, there is renovation going inside so its mess and dirt everywhere. Think they should close it for now. Room was ok to sleep- nothing else. Kettle and 2 cups provided- no tea coffee etc. Its also not clearly stated but they charge £10 extra for parking per night which is quite expensive. We won't be back anytime soon.
Stayed 1 night in May 2025

2/10 Terrible

Mandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in mid renovation following take over by new owners 3 weeks ago. While the bedding was clean, nothing else was. The place shouldn't be open. 1 curtain missing 1 just hanging on. No shower curtain, no tea/coffee or milk in the room but a kettle and 2 tiny cups. Only 1 pillow each. Dirty carpets. Lift broken. Payments through Expedia are not working, so we had to pay cash as the only other method they accepted was a QR code scan which is a security risk at the best of times. Also if you wanted to park in the hotel spaces, it was £10 per night! There's several other things wrong with the hotel, so no one should stay there for some time.
Stayed 1 night in May 2025

2/10 Terrible

April

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025