Disappointing experience at breakfast when we entered just before last sitting at 9am to be told we were too late and hot food had been removed.
We did persuade the chef to return the food to the counter, but he was very obviously not happy! We had invited friends to join us at additional cost which was rather embarrassing.
Otherwise an okay stay
Staff at the property were lovely, location is great, very central to Torquay.
Only slight gripe is the lack of air con in the rooms, it was one of the hottest days in fairness, and the room was boiling hot all night.
A good value hotel in a great position.
The breakfast is OK but would be better with better quality ingredients and more staff.
Due to the lack of staff there was a long Queue which could have been avoided.
Also more staff would mean food would have been stocked better.
The quality of the sausages needs to be improved - even my dog turned up his nose. Take a look at Beefeater suppliers as my dog loves those!
Porridge would be a good addition and better quality bread. I felt the coffee was an instant rather than a fresh bean coffee.
If all was better quality I would be happy to pay more.
Lovely old hotel. Room was clean, bright & airy. Shower lacked power but was hot.
Great location. Staff were amazing with the kids⊠So friendly & welcoming. I would stay again & recommend to others
The lift was broken taking 20 mins or more to get down stairs. The staff look misserable and it was full of pensioners staking claim to food areas sleeping in the lounge area. We was given an ironing board but no iron when we asked. Definatly over priced.
VERY UNSAFE!!!! i had 6 diffrent people walk into my room by mistake this morning whilst i was in bed with my partner.
How can a hotel alow this and how have they got the samw key to be able to do this?
Disgraceful and very upsetting đĄ we were woken up 6 diffrent times by them and felt cery scared that these peole had our key! Will never come here again! Worst hotel in torquay!
Nice hotel very central, have stayed here a couple of times before good value for money, only problem we had this weekend the breakfast buffet had rang out and lots of people were waiting for food to come out of the kitchen, due to the restaurant staff probably not keeping the kitchen informed? On the whole though this is a good comfortable hotel .
We had a fantastic stay for our 59th wedding anniversary. The entertainment was first class. The only complaint we had was the rooms could have been a little cleaner and the shower was tiny, but it didnât stop us from having a jolly good time.
Good location staff friendly but no double glazing
Location for the princess theatre was really good. Staff very friendly and helpful. The bedroom was warm and clean. Sadly the window wasn't double glazed so I could hear traffic and chatter as I was on the road side of the building.
I really like this hotel and have stayed twice now, we are local and come for a night. The location is brill and close to everything in the centre, the staff are lovely and look after you. It has a lovely feeling to it with the nice bar area and entertainment. All the guests have been friendly travelling for miles to stay here. Iâd definitely stay again and again. Parking is also a bonus ÂŁ6 for 24hr in Fleet Street.