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Hotel d'Alcantara

3.0 star property

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Photo gallery for Hotel d'Alcantara

Lobby
Front of property
Flat-screen TV
Lobby
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Rue des Bouchers Saint-Jacques 2, Tournai, 7500
  • Place, Grand Place
    ‪3 min walk‬
  • Place, Tournai Cathedral
    ‪6 min walk‬
  • Place, Belfry of Tournai
    ‪6 min walk‬
  • Airport, Lille (LIL-Lesquin)
    ‪21 min drive‬

Room options

View all photos for Twin Room

Premium bedding, in-room safe, desk, free WiFi

Twin Room

7.6 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, free WiFi

Deluxe Room

  • Sleeps 3
  • 1 Single Bed and 1 Large Single Bed OR 3 Single Beds

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed OR 3 Single Beds

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Hôtel HEMERA
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.4 out of 5, Excellent, 11 reviews
The price is CHF 114
includes taxes & fees
13 Feb - 14 Feb
Hôtel HEMERA

About this property

Hotel d'Alcantara

Hotel in Tournai with a bar
Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and laundry facilities. WiFi in public areas is free. Other amenities include express check-out.
Hotel d'Alcantara offers 25 accommodations with a safe and free toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. This Tournai hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel d'Alcantara, you're just a quick walk from Museum of History and Archaeology. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi and wired Internet
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes bicycles to rent
  • Steps from Museum of History and Archaeology and Eglise Saint-Quentin
  • Pets welcome for a fee
As a guest of Hotel d'Alcantara, you'll find a terrace, coffee/tea in common area, and laundry facilities. WiFi and wired Internet are free in public spaces. You can enjoy a drink at the bar/lounge. Hotel d'Alcantara also features room service (during limited hours), express check-out, and a lift.

This 3-star Tournai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 10 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 16 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Front entrance ramp
  • Lift (81 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (94 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (7:00 AM - 10:00 PM) and Sunday - Sunday (8:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.63 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Nearby parking fee: EUR 10 per day (328 ft away)
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Saturday: 7:00 AM - 10:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Hotel d'Alcantara Tournai
Hotel d'Alcantara
d'Alcantara Tournai
d'Alcantara
Hotel D'Alcantara Tournai, Europe - Belgium
Hotel d'Alcantara Hotel
Hotel d'Alcantara Tournai
Hotel d'Alcantara Hotel Tournai

Hotel d'Alcantara Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 231 reviews
Rating 8 - Good. 85 out of 231 reviews
Rating 6 - Okay. 24 out of 231 reviews
Rating 4 - Poor. 3 out of 231 reviews
Rating 2 - Terrible. 0 out of 231 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess upon arrival was wonderful and super accommodating.
Stayed 1 night in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was just the best. Really good and helpful and a lovely person. My only comment is that I thought it was a bit overpriced compared with the 14 hotels we stayed in in France during our road trip. The tap in the bathroom needed tightening up as it was loose in the unit. The lack of parking was a bit of a pain but we parked ouside and got away with it.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Place is gorgeous, clean, private, lovely. Owner on premises. Amazing breakfast.
Stayed 1 night in Jun 2025

6/10 Okay

Gillian

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff tried to be helpful, and eventually moved me to a better room after I had to complain that there were no light bulbs in the ceiling lights in the corridor outside my room and the wifi did not work. Both of these things were solved when I was moved to another room. Breakfast wasn’t served until 8 am, and I had to leave the hotel with no breakfast to get to my work on time. There was no evening meal available.
Stayed 1 night in Mar 2025

10/10 Excellent

yogesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious rooms with lot of sun light. Walking distance to almost everything. Excellent dining room for breakfast in the morning and drinks only in the evening. Excellent and fresh breakfast with great options for everyone. 24 hour coffee/ tea/ cappuccino/espresso. And filtered water to drink as much as you want 24 hours a day. Elevator on premises. Nothing fancy but safe and efficient elevator. Excellent staff and great hospitality. Cleaning of rooms bathrooms every day with clean sheets and towels. Very comfortable, we enjoyed our stay greatly. Couple of old game machines and great photographs of Hollywood stars on the walls. Love the decor too.
Stayed 6 nights in Aug 2024

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean and spacious room. Great location for local cafes and restaurants. I would happily stay here again
Stayed 1 night in Sep 2023

10/10 Excellent

James, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Linda

Stayed 3 nights in Oct 2022

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay.

Check in was chaotic, with the reception being crowded; with a noisy pub ball machine taking over the area; residents accessing their own keys behind the desk. The room was tired and poor quality for the money. Noisy at night. We didn’t take breakfast here but found a lovely cafe called Henry’s.
Stayed 1 night in Aug 2022

10/10 Excellent

james

Stayed 1 night in Aug 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was great except there was no air-conditioning which meant a very hot, uncomfortable night’s sleep.
Stayed 1 night in Jul 2022

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Maria Carolina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

A headache

The hotel is very well located and it looks comfortable. The breakfast is great and the staff incredibly nice, gentle and accommodating. I arrived late on a Thursday and I had to self check-in with a code. Everything went very smoothly and the room was exactly was I needed. The day after, due to a minor problem in my room, I was kindly offered an upgrade to a better room, I happily accepted and I am still regret it. This new room was the 117 and it was haunted by a tedious and continuous hum through the whole night. The reception was closed and there was no one there to help me. It was impossible to stay in the room, let alone to sleep. I had to spend the whole night sitting in the bathroom, where the noise was less evident. I do not understand the reason why they would not keep a member of staff during the night to help with this kind of issues but I may guess it’s to avoid paying for it. The day after, yesterday, I was moody, tired and with a intense headache caused by the humming that I still have not managed to get rid of. I really felt like asking for a refund, but I didn’t have the strength for it and, besides, the staff was just lovely. Fellow traveler, do not accept by any chance any kind of upgrade to a new brand room. They do not know what they are offering. As a piece of advice to the management, I used to work in a hotel and the manager used to spend the night regularly in every new room the hotel offered, to check there were not unexpected noises.
Stayed 2 nights in Oct 2021

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming hotel with modern accommodations in an ideal location. The staff will go out of their way to please you (if you are a repeat visitor, you will recognize them, they have been working there for years). There is a new section with larger and more modern rooms, but the older section has more charm. A nice buffet breakfast with something for everyone.
Stayed 2 nights in Feb 2020

8/10 Good

Davina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel - would not recommend the town

Lovely hotel, great service and large family room. Would absolutely recommend the hotel. Unfortunately the beautiful town of Tournai was spoilt by horrendous amounts of dog poo. No exaggeration there was dog poo everywhere. Starting from the hotel car park all through the town. It was difficult to look up at buildings and admire views because we had to keep looking at the pavement to check we weren’t standing in any. It was disgusting. There seemed to be no shame with locals just letting their dogs poo on pavements and even in the grassed area round the cathedral. Local people have much to be proud of as the town is lovely so it is a shame that it is spoilt in such a way. I’ve never experienced such a problem elsewhere on my travels.
Stayed 1 night in Jan 2020

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in great location

This hotel is around the corner from the towns main square. It is a beautifully rennovated old building. The hotel is very clean, modern and stylish inside. Our room was comfortable. The owner/ manager was very charming at reception when we arrived. The hotel parking is facing the hotel across the road and was very convenient although it's first come first served, we had no problem. A simple but good continental breakfast is served in an attractive dining area.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent position near the centre of the town Lovely old building and comfortable room Excellent breakfast included Friendly English-speaking staff Good value for money
Stayed 3 nights in Oct 2019

8/10 Good

Theon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Night in Tournai

Wonderful staff, asked to carry my luggage as they are still building their elevator. Had a long conversation on the history of the building. Only downside was the bed that was way too soft
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with perfect location.
Stayed 1 night in Jul 2019

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really pleasant stylish little hotel.

Very pleasant hotel, calm, comfortable and stylish. Staff were very pleasant and friendly. Room seemed recently refurbished and was comfortable and warm. I had a room at the back so it was very peaceful. The breakfast was cold buffet but the products were nice quality and varied, the breakfast became a bit crowded at times. It’s a great location for exploring Tournai, and is just off the main square. The hotel can be accessed from 2 streets but could be easily missed as the signage is quite subtle, so keep your eyes open! A very nice stat overall.
Stayed 2 nights in Apr 2019

6/10 Okay

Sara

Liked: Property conditions & facilities
Stayed 1 night in Dec 2018