Staff was very accomodating! There was an English speaking staff member that sat down with us and explained everything we needed to know from how to wear the Yukata to using the 7 public onsens. The room itself was quite spacious and very tidy. We tried both of the private onsens on the premise, they were both clean and very relaxing to sit in! Check-in and check-out was easy, there were plenty of amenities on the premise, and they allowed early baggage drop off. Can't recommend enough :)
I went to Kinosaki Onsen for my honeymoon. We also had two other friends traveling with us. I am plus size and was concerned about fitting into a yukata to walk around baths. I told them 2 months in advance and they reassured me there would be something that would fit me. Nothing fit me and that made me so upset. That was one of my big deciders for booking here that they said they were able to. I also told them of my friends food allergies is very specific detail such as her being allergic to eggs, nuts etc.The told me they could accommodate her allergies.They did not accommodate her as served her eggs everyday despite us telling the allergies months in advance and that they could accommodate us. This was not my first stay at a ryokan I have stayed at a ryokan in Kyoto and Ryokan in miyajima. Other ryokan robes we sae in Kinosaki onsen looked bigger than the ones we were accommodated with. I have had other robes at ryokans fit me. These ribes were very worn and old. While the staff was friendly I didnt feel like I was there for my honeymoon. I didnt need anything super special even just a mention. Would have been nice. They tried to put me and my husband in the less nice room and tried to put our friends with the room with the view. I felt like the staff was annoyed by us. I would not recommend this ryokan which makes me sad because I was the most excited about staying here.
Hotel location was at crossroads of two main streets with plenty of shopping and dining options nearby. It was also a short walk from the train station and the public Onsens. Lastly the property has two private Onsens which could be reserved. Our stay was very relaxing.
We had a wonderful stay at our hotel in Kinosaki Onsen! The staff were incredibly nice, polite, and friendlyâthey spoke English very well, which made everything smooth and comfortable. The food was superb, especially the dinner, which featured a beautifully prepared 9-course meal showcasing local ingredients and flavors. The entire experience felt authentic and relaxing. The surrounding area is peaceful and quiet, a perfect escape from the busy city life. Highly recommend this place for anyone looking for a serene getaway and exceptional hospitality!
My stay here was absolutely fantastic. The staff are very helpful and answered all kinds of questions about my room and the town itself. The room was immaculate and well-tended throughout my stay. Their private baths were very nice. It's in a nice location on the edge of the shopping area not far from the train station, with a nice view overlooking the river.
Good spot if visiting this cute onsen town, very friendly and accommodating staff. For the price Iâd recommend looking at other places as we stayed one night at another family run inn which gave us the complete experience package for not much more, but still recommended.
Beautiful ryokan with a modern aesthetic in rooms. Spacious rooms and very friendly staff. Private baths were very hot and easily booked. Well located and easy to arrange for parking. Yukatas are provided and easy to wander the town, along with included pass to all the baths in town.
Perfect little hotel on the river front with easy access to the entire town. The staff was very friendly and helpful and they took really good care of the hotel.