We have stayed in different condos within this complex many times. Always dealing directly with the owners. Communication was easier and quicker. First time dealing with a management company and it wasn't as seamless. Rachel and Jordan were extremely nice and pleasant but since Bayshore manages many properties, the time frame to get back to us was much longer. Also, the arrival time was later and departure time was earlier it was a situation we were not used to. Also, just an fyi, the deadbolts to both balcony doors are hard to lock.