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Helvetia Hôtel Résidence

3.0 star property

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Photo gallery for Helvetia Hôtel Résidence

Interior
Penthouse | Blackout curtains, soundproofing, free cots/infant beds, rollaway beds
Daily buffet breakfast (CHF 19 per person)
Indoor spa tub
Exterior

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Breakfast available
  • Housekeeping
  • Parking included

Explore the area

Map
Route de Bas-Vièze 13, Troistorrents, 1875
  • Super Chatel Ski Lift
    ‪6 min drive‬
  • Châtel Visitor Center
    ‪6 min drive‬
  • Pre-la-Joux Ski Lift
    ‪14 min drive‬
  • Sion (SIR)
    ‪42 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Blackout curtains, soundproofing, free cots/infant beds, rollaway beds

Quadruple Room

  • 45 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Penthouse

Penthouse | Private kitchen

Penthouse

  • 100 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Double Room | Blackout curtains, soundproofing, free cots/infant beds, rollaway beds

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Blackout curtains, soundproofing, free cots/infant beds, rollaway beds

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

Suite

  • 68 sq m
  • Sleeps 3
  • 1 Double Bed

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includes taxes & fees
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About this property

Helvetia Hôtel Résidence

Mountain ski retreat with full-service spa and bar/lounge
Helvetia Hôtel Résidence guests can head out to the slopes, sip drinks at the bar/lounge and enjoy Access to hot tub and a full-service spa.
Helvetia Hôtel Résidence offers 28 accommodations with complimentary bathrobes and complimentary slippers. Rooms open to furnished balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa. There are hot springs open between 10:00 AM and 8:00 PM.
During your stay at Helvetia Hôtel Résidence, you're just a quick walk from Portes du Soleil. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include 2 meeting rooms, a car charging station and a lift
  • On-site recreation includes a sauna and archery
  • Steps from Portes du Soleil and Le Corbeau
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences like ski storage, skiing lessons and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

WiFi is free in public spaces. Self parking is free.

This 3-star Troistorrents hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.

Languages

English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children
  • A bar/lounge

Things to do

  • Archery
  • Full-service spa
  • Hot spring
  • Hot tub
  • Sauna
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Hot spring
  • Hot springs open from 10:00 AM - 8:00 PM
  • Hot springs water temperature - 34 ºC
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 30.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 19 for adults and from CHF 19 for children
  • Rollaway bed fee: CHF 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Masks are required at the property for guests who have not received COVID-19 vaccination
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 10:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Helvetia Hôtel Résidence Hotel
Helvetia Hôtel Résidence Troistorrents
Helvetia Hôtel Résidence Hotel Troistorrents

Helvetia Hôtel Résidence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 1 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Stayed 1 night in Jan 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very friendly staff
Stayed 4 nights in Mar 2022

10/10 Excellent

Stephen, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well organised and friendly. very flexible. good location.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is clean and crisp. The staff are super friendly.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fast wie in Österreich!

Wir wurden im Hotel Helvetia besonders freundlich umsorgt und fühlten uns fast wie in Österreich. Und das will etwas heissen in der Schweiz! Das Hotel verfügt über einen kleinen SPA Bereich und auch sonst alles was man benötigt ohne viel Schnick-Schnack. Wir würden dieses Hotel jederzeit wieder buchen. Verbesserungsfähig: - Frühstück (für den Preis) - Qualität des Kaffees beim Frühstück
Stayed 7 nights in Jan 2025

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Kein Warmwasser und Spa defekt

Hotel entspricht Dreisternestandard, also etwas spartanische Ausstattung, aber sauber. Allerdings konnten wir an einem Tag nicht warm duschen. Erklärung: Das Hotel war voll gebucht, und wenn viele Gäste gleichzeitig duschen, reicht das warme Wasser nicht. Wir sollten eine Stunde warten und dann würde es wieder gehen. Schlecht, wenn man eine Reservierung in einem Restaurant in 45 min hat… An einem anderen Tag waren im Spa sowohl die Sauna als auch das Dampfbad defekt und nicht benutzbar. In beiden Fällen freundliche Entschuldigungen vom Personal, aber auch nicht mehr. Auf meine Frage beim Checkout, ob das Hotel denn darüber nachgedacht hätte, uns irgendeine Entschädigung für die nicht erbrachten Leistungen zu gewähren, musste sich zunächst telefonisch rückversichert werden (aktiv wurde also nichts angeboten), bevor man schließlich 10 SFr (sic!) von der Rechnung abzog. Bei fünf Nächten Aufenthalt und Gesamtkosten von über 1000 SFr ist das unangemessen wenig.
Stayed 5 nights in Dec 2024

10/10 Excellent

Patrizia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean hotel

Very nice hotel! Rooms , spa and common space renewed. Everything was extra clean. Location very convenient . Receptionist friendly and helpful. Just minor thing to improve: mattresses are quite soft but nevertheless, we had a good night sleep. We will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Oct 2024

2/10 Terrible

Philippe

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nous avons choisi exprès un hôtel avec spa pour se détendre après notre marche Jakuzzi froid mais aucune inquiétude des responsable sur le moment et au jour du départ! Nous payons un certain pris pour avoir un service qui n est pas là.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel an guter Lage

Freundliches Personal, welches grosszügig Auskunft gegeben hat. Das Zimmer war früh verfügbar.
Stayed 1 night in Aug 2024

10/10 Excellent

Michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Markus

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nicolas

Stayed 1 night in Nov 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eraldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Grazie ai consigli di Martial e il suo team hanno reso il nostro soggiorno magnifico. Struttura il Top
Stayed 3 nights in Feb 2023

10/10 Excellent

Emanuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Stéphane

Stayed 1 night in Dec 2022

8/10 Good

Seraina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Fiona

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Personale molto gentile e disponibile. Camere acoglienti. Ottima SPA. Colazione buona ma non inclusa. La hall/reception chiude molto presto la sera quindi niente serate vicino al camino o al bar.
Stayed 4 nights in Dec 2021

10/10 Excellent

Chrétien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021