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Mercure Troyes Centre

4.0 star property

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Daily buffet breakfast (EUR 22 per person)
Miscellaneous
Bar (on property)
Pillow-top beds, minibar, in-room safe, individually furnished
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
11 Rue Des Bas Trevois, Troyes, Aube, 10004
  • Place, Maison de l'Outil et de la Pensee Ouvriere
    ‪9 min walk‬
  • Place, Centre de Congrès de l’Aube
    ‪9 min walk‬
  • Place, Ruelle des Chats
    ‪10 min walk‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Pillow-top beds, minibar, in-room safe, individually furnished

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Exterior

Classic Room, 1 Double Bed

9.2 out of 10
Wonderful
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds | Pillow-top beds, minibar, in-room safe, individually furnished

Classic Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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Exterior
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includes taxes & fees
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About this property

Mercure Troyes Centre

Hotel in Troyes with 24-hour front desk and bar/lounge
A bar/lounge, a business centre and conference space are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. Housekeeping is not available.
Mercure Troyes Centre offers 71 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature pillowtop mattresses. Flat-screen televisions come with premium satellite channels.

This Troyes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

Our customers tell us that they can't get enough of the helpful staff at Mercure Troyes Centre. During your stay, you're just a quick walk from Seine. Features include free WiFi in public areas, plus a bar and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Within a 10-minute walk of Seine and Centre de Congrès de l’Aube
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1475 square feet (137 square metres) and includes conference space. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Troyes Centre. Parking is available for a fee.

This 4-star Troyes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (EUR 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 22 per person
  • A bar/lounge

Restaurants on site

  • Le Cotton

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Turndown service

Business services

  • 1,475 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 12 per night
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Hotel Troyes Centre
Mercure Troyes Centre
Accor Troyes Centre
Mercure Troyes Centre Hotel Troyes
Mercure Troyes Centre Hotel
Mercure Troyes Centre Hotel
Mercure Troyes Centre Troyes
Mercure Troyes Centre Hotel Troyes

Mercure Troyes Centre Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 336 out of 550 reviews
Rating 8 - Good. 179 out of 550 reviews
Rating 6 - Okay. 29 out of 550 reviews
Rating 4 - Poor. 2 out of 550 reviews
Rating 2 - Terrible. 4 out of 550 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Liked: Property conditions & facilities
Lovely hotel, our third time staying here. Service excellent, staff friendly & helpful as always. Only complaint is there was no milk in our room to have with our coffee.
Stayed 1 night in Aug 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxed friendly stay

Excellent hotel from easy parking car to check in, breakfasts are amazing - so much choice. We have stayed a couple of times now on our way to our chalet and we always enjoy the break.
Stayed 1 night in Jul 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with the most friendly people.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed for one night on trip to Italy. Hotel was fine but secure parking was important to me. Hotel messaged few days prior to stay to ask if parking was required, I replied stating yes please book me a space. However on arrival we were informed their secure car park was full but there was an outdoor public car park a few hundred yards away…. I feel I should have been made aware of this prior to arrival
Stayed 1 night in Jun 2025

10/10 Excellent

Kirsty

Stayed 1 night in Jun 2025

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real luxury hotel, with excellent amenities and supeb decor throughout. Would definitely stay again and only wish we could have stayed longer this time
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness

OK hotel

Nice enough hotel, very dark rooms & no English tv
Stayed 1 night in May 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Just super comfy and warm reception from all the hotel staff. Fantastic hospitality and an amazing breakfast. 100% recommended.
Stayed 1 night in May 2025

10/10 Excellent

Catherinea N Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely excellent

Really lovely experience, from checking in to leaving. We had a great night sleep, was so comfortable and relaxing. The guys were super, made our 4 legged family members so very welcome.
Stayed 1 night in May 2025

10/10 Excellent

Stuart

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

E A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Very comfortable hotel with friendly staff. Convenient for the centre of Troyes.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very friendly staff. Excellent breakfast. Plenty of free on street parking. Restaurant literally next door
Stayed 1 night in Dec 2024

10/10 Excellent

sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sabine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 3 nights in Oct 2024

10/10 Excellent

Shoaib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holly was so nice to our kids exceptional service from her
Stayed 1 night in Oct 2024

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, after the revamp there isn’t an evening dining option altho’ there is a steak and chicken restaurant nearby. The town centre is 7 mins walk with lots of dining options. There is a car park shared with two other hotels for €12. It has max height of 1.9 m. Ok for most SUVs. The bar man makes a good negroni.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Property conditions & facilities, room comfort
Fine except the air conditioning didn’t work, but we were able to open the French balcony door
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, helpful staff who stored our bikes for us overnight. Best hotel breakfast I’ve ever had.
Stayed 1 night in Jul 2024

10/10 Excellent

Terrilynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with excellent breakfast. Would definitely stay there again.
Stayed 1 night in Jun 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished Good sized family room which would have benefited from extra chair and improved lighting. Parking very good - plenty of spaces and secure Breakfast - good selection but ran out of a number of items, tables too small and very close to each other
Stayed 1 night in Jul 2024