After a nightmare cancellation from Club Tahoe the day before our stay we were relocated to this hotel with the Expedia relocation services and we were NOT disappointed. Easy self check in/out. Mobile key. Friendly faces/staff throughout that were kind and helpful. Lovely, clean, heated outdoor pool with hot tub. Gas fire pits to hang out post pool. Convenient location for our baseball tournament at Incline Village. 10/10 would stay here again.
Management needs to do a better job of ensuring all the amenities are ready to use. On both nights we stayed, fire pits were out and we had notified them on 3 separate occasions (2 different managers) no one bother to replace the gas. We could not unfortunately use the pool since most of the afternoon/evening it was being used by a group of 6-8 men who were smoking marijuana and heavily drinking âcervesasâ bought from a gas station next door, acting very belligerent. It was not a family friendly environment. Since this is newer Tapestry property I had much higher expectations.
The hotel itself was clean and comfortable, and the pool area was enjoyable. However, there were no clean towels available at the pool, which was inconvenient. Additionally, the breakfast was far too expensive for what was offered, with limited options and food that had clearly been sitting out for some time. While the overall stay was pleasant, these shortcomings prevent me from rating it higher.
Great stay.. friendly staff. room was clean, and bathroom was clean. The air conditioner was loud every time it came on. The pull out sofa bed was very flat, and breakfast was toast, cereal, or yogurt. But overall great stay. The swimming pool was clean. The lights and plants were nice. They charge $20 for parking
Your front desk gentlemen Adon was excellent. The Hot Tub was luke warm and the AC is very loud in the room. Also, the shower hot water ran cold in less than 10 minutes. Finally, the housekeeper barged in at 9:30am while we were still sleeping.
There is currently construction going on in the hotel, and just a notification saying construction will start at x time in the morning would have been great. We heard the construction going on at about 8am.
But other than that the place was nice.
This property is undergoing complete renovation and truly should not be open to guests right now. The construction mess and noise is unbelievable, especially at full price and they actually had the nerve to charge me 75.00 for my 20 lbs dog that is house broken and clean. I am very easy going but, this stay was bad. Staff was great, I could tell they were embarrassed due to their constant apologies for the noise and mess. I will be contacting Hilton to request a refund.