We had specific needs for our rental property due to the size and make-up of our party and a disability: This property promised to have everything we needed and wanted and we were happy to pay the rather high weekly rent for what appeared to be an incredible place for our family reunion.
Within a matter of hours we realised that this rental property was not what had been promised to us due to the following:
1/ house was clean on surface only.
The advert states that the house is
“Cleaned with disinfectant…
All towels and bedding washed in hot water that’s at least 60ºC/140ºF
High-touch surfaces cleaned with disinfectant (like countertops, light switches, handles, and faucets)”
I can categorically say that the comforters had not been washed (covers cannot be removed and they did not smell or look clean), high touch areas were not cleaned nor disinfected. There were smeary fingerprints on all light switches and doorknobs. Drawers in the second bathroom had people’s hair and other bits in them, cabinets, draws and cupboards in the kitchen had not been cleaned for quite some time.
2/ the house was ill equipped for the amount of people rented to, difficult to set a dinner table with matching place settings, not to mention 2 wine glasses for 12 adults,
3/ house was cluttered with owners stuff in most wardrobes and mess
4/ 6th bedroom is a glorified wardrobe with no windows and broken bed.
5/ one set of sheets had disgusting recent bodily fluids on them, clearly not washed
6/ most of the beds were not fitted with mattress protectors and only a sheet to separate sleepers from stained mattresses. Where provided they were dirty and NOT cleaned between renters.
7/ maintenance of the house was poor
8/ extra blow up beds as advertised, were all punctured (all 3 of them)
9/ promised games were incomplete and could not be played with
I flagged issues to the owners and their response was that I was focusing on minor cosmetic issues. Having a wardrobe door fall on me, dirty linen, dirty surfaces, poor
maintenance, curtains coming off the railings, dirt and mess in most draws and wardrobes, extra blow up beds unusable and other issues should not be considered as cosmetic! Owners did offer for us to move out, which was impracticable and simply not a solution.
This house could have it all and is beautiful in itself, but sadly was not as advertised. Manage your expectations so as not to be disappointed.