Having rented numerous VRBO properties over the years, this one felt a bit different - but in a good way. Most notable was the frequent and clear communication from the management company. They had a 24/7 phone line to address any issues that might come up. for example, we couldn't get the Wifi to work when we first arrived, but a call on a Sunday night received a prompt response and the issue was addressed in less than five minutes. The property appears to be used largely for rental stays, in so far as the amenities and furnishings appear similar to what one might find in a higher quality hotel room. Nonetheless, the property manages to maintain a 'cozy' feeling, appropriate to what one would want from a 4 - 5 days ski retreat. The property was impeccable upon arrival, easy to find, and easy to gain entry to - again, thanks to frequent communication from the management company. Could definitely recommend for a family of up to 6 people.