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Copal Tulum Hotel

4.5 star property
VIP Access

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Photo gallery for Copal Tulum Hotel

Couples treatment room(s), body treatments, aromatherapy
Creator video
Exterior detail
Private kitchen
43-inch Smart TV with satellite channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Place, Hunab Lifestyle Center
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(12 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.0 out of 10
Very good
(19 reviews)
  • 73 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

7.4 out of 10
Good
(3 reviews)
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed
  • Garden view

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Garden view

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas
Motto by Hilton Tulum
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 306 reviews
The price is CHF 79
includes taxes & fees
22 Feb - 23 Feb
Motto by Hilton Tulum

About this property

Copal Tulum Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Copal Tulum Hotel. During your stay, you'll be within walking distance of Hospital de Tulum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Copal Gastro Bar, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with aromatherapy, facials or manicures and pedicures at The Healing Spot
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the pool
  • Just a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Copal Gastro Bar – This poolside delicatessen specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Kokoro – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Copal Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 673 out of 1007 reviews
Rating 8 - Good. 150 out of 1007 reviews
Rating 6 - Okay. 66 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 67 out of 1007 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Treeva

Stayed 2 nights in Oct 2025

10/10 Excellent

Frank Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. The rooms with private pools are very spacious and well maintained and clean by the staff. The front desk staff are exceptional in their knowledge of Tulum and tourism service providers, in fact one of their recommendations led to three amazing days of cenote diving for me with a private guide which was followed each day by a massage from an excellent masseuse. And I also particularly appreciated their recommendation to look at the stunning sunsets.
Stayed 4 nights in Oct 2025

10/10 Excellent

Raina

Stayed 4 nights in Oct 2025

10/10 Excellent

Frank Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was huge, cleaned to perfection every day, the private pool was good for an evening dip, and a massage at the spa relaxed and refreshed my body each day. And all the staff, especially the front desk staff were welcoming knowledgeable and helpful when I need anything.
Private Pool
Room - Kitchen / Lounge
Bedroom
Desk with Private Pool
Stayed 1 night in Oct 2025

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing Manuel and Eddie were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Willie

Stayed 2 nights in Oct 2025

10/10 Excellent

Tandeleya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2025

10/10 Excellent

Clive

Stayed 1 night in Sep 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Amenities
One of the best hotels ever. If you want peace and quiet- good food, beautiful grounds, safety, and the most outstanding staff ever- you will love Copal. Ivy, Johnny, and Victor at the front desk were nothing short of amazing and friendly. The hostess/waitress Paola, was super helpful. She found us a driver that was half the price of the others. I cannot tell you how much I loved this hotel. You must go experience it for yourself. We are returning with our family!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice pleasant
Stayed 4 nights in Aug 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
Stayed 3 nights in Aug 2025

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
Stayed 4 nights in Aug 2025

10/10 Excellent

felicia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing I ate in both restaurants were amazingly good our room was so nice and comfortable all the staff are friendly and helpful loved this place
Stayed 1 night in Aug 2025

10/10 Excellent

Kyerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice people will be back soon
Stayed 2 nights in Aug 2025

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prívate tomos friendly staff clean
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the calm and peaceful atmosphere here. It was well kept and very clean rooms. Staff were very friendly and helpful! We will be coming back to stay again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Di Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

maria alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and are stay was very pleasant.
Stayed 7 nights in Jul 2025

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jason, Vermilion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price. I’ve stayed multiple times and enjoyed the experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opcion a un maravilloso precio
Stayed 1 night in Jul 2025

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Kasana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH.
Stayed 1 night in Jun 2025

10/10 Excellent

Andell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at Copal, and I returned because my first visit was so exceptional. The resort is stunning, featuring two outstanding on-site restaurants. From the moment you arrive, a serene atmosphere envelops you. The staff is incredibly warm and hospitable, ensuring you feel at home. Any shortcomings in service are quickly remediated, showcasing their commitment to guest satisfaction. The location is ideal, with a pharmacy, grocery stores, additional restaurants, and an emergency room all within walking distance in a very safe area. I’m already planning to make this a yearly tradition!
Sushi Restaurant
Kokoro restaurant
Breakfast item
Villa with separate pool
Stayed 6 nights in Jun 2025

8/10 Good

Marquita

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
Stayed 5 nights in Jun 2025