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Kimpton Aluna Tulum by IHG

4.5 star property
VIP Access

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Photo gallery for Kimpton Aluna Tulum by IHG

Exterior
2 outdoor pools, free pool cabanas, pool umbrellas
Point of interest
Exterior
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Premium bedding, down duvets, in-room safe, blackout curtains

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed (Essential)

9.8 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed, Balcony (Essential)

9.2 out of 10
Wonderful
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Suite, 1 Bedroom

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds (Essential)

7.4 out of 10
Good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds, Mobility Accessible (Essential)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds, Balcony (Essential)

9.2 out of 10
Wonderful
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room (Essential)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About this property

Kimpton Aluna Tulum by IHG

This smoke-free hotel features 2 outdoor pools, a full-service spa and a 24-hour fitness centre. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business centre and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include baths or showers, slippers and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Kimpton Aluna Tulum by IHG. During your stay, you're just a quick walk from Jaguar Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy drinks at the pool bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, body scrubs or massages at Qi Ja´Spa
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Just a 3-minute drive from Tulum National Park and 6 minutes from Gran Cenote
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Kimpton Aluna Tulum by IHG offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness centre, and complimentary bicycles. You can enjoy a drink at the pool bar. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Kimpton Aluna Tulum by IHG. Free self parking and valet parking are available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 340 for adults and from MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 320 reviews
Rating 8 - Good. 61 out of 320 reviews
Rating 6 - Okay. 21 out of 320 reviews
Rating 4 - Poor. 7 out of 320 reviews
Rating 2 - Terrible. 10 out of 320 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Madison

Stayed 4 nights in Nov 2025

10/10 Excellent

Rayleen Lenore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh, staff were friendly and park nearby. Loved access to bicycles
Stayed 16 nights in Nov 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Mario

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
dated hotel that needs love and renovation
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, bike availabilty and super nice place!
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, amenities
great service
Stayed 3 nights in Nov 2025

8/10 Good

Daria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Louis at the front desk is the best! The staff was very helpful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Luis

Stayed 2 nights in Oct 2025

10/10 Excellent

Ariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we stayed at during this trip. The staff is incredible, the hotel is gorgeous, and the food and drinks are top notch. The free happy hour by the pool is a great touch. Visiting in the rainy season could mean some light flooding and not being able to enjoy the rooftop terrace and pool, but it was still 100% worth it.
Stayed 2 nights in Oct 2025

10/10 Excellent

DR JESUS A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, super friendly staff

Great location, super friendly staff
Stayed 5 nights in Aug 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top-tier.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jul 2025

8/10 Good

Lakiesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Stayed 5 nights in Aug 2025

8/10 Good

TED

Stayed 1 night in Jul 2025

10/10 Excellent

Jamaya

Excellent!
Stayed 1 night in Jul 2025

6/10 Okay

Alberto

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Thu Nga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
Stayed 4 nights in Jun 2025

10/10 Excellent

Candace

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
Stayed 2 nights in Jun 2025

8/10 Good

Serenity

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing! They were so polite, friendly and delightful to have on the vacation property.
Stayed 4 nights in May 2025

10/10 Excellent

Araceli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
Stayed 5 nights in Jun 2025

10/10 Excellent

Julienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tiana

Travelled with group
Liked: Cleanliness
It’s absolutely AMAZING!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria Longoria, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Yakini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! I will highly recommend to anyone who wants peace & relaxation.
Stayed 2 nights in Jun 2025