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Aparthotel

NAJ Boutique Hotel-Aldea Zama

Property class: 5 and above
VIP Access

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Photo gallery for NAJ Boutique Hotel-Aldea Zama

BBQ/picnic Area
Luxury Penthouse | Egyptian cotton sheets, premium bedding, down duvets
Exterior
Outdoor pool, pool umbrellas, pool loungers
Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
CTO YAAX, Aldea Zama Manzana 3 Lote 3, TLM Fracc Mayazama, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min drive‬
  • Place, Hunab Lifestyle Center
    ‪4 min drive‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room

Balcony view

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Egyptian cotton sheets, premium bedding, down duvets

Deluxe Apartment

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Penthouse

Luxury Penthouse | Egyptian cotton sheets, premium bedding, down duvets

Luxury Penthouse

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Apartment

Family Apartment | Egyptian cotton sheets, premium bedding, down duvets

Family Apartment

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

NAJ Boutique Hotel-Aldea Zama

An outdoor pool, a rooftop terrace and concierge services are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. Each apartment features a kitchen with a fridge and a stovetop, plus free WiFi and a Smart TV with digital channels. Comforts include a Select Comfort bed and Egyptian cotton sheets, and guests will also find conveniences, such as a dining area and a sitting area.
NAJ Boutique Hotel-Aldea Zama offers 14 air-conditioned accommodations with laptop-compatible safes and espresso makers. This individually decorated and furnished accommodation has separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. 53-inch Smart televisions come with digital channels. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include computer monitors and printers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at NAJ Boutique Hotel-Aldea Zama, you'll be within walking distance of Jaguar Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This luxury aparthotel has 14 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Select Comfort bed and a dining area
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and a lift
  • On-site recreation includes scooters/mopeds to rent and bicycles to rent
  • 10 minutes by car from Tulum Beach and 11 minutes from Tulum Mayan Ruins
NAJ Boutique Hotel-Aldea Zama offers its guests an outdoor pool, a rooftop terrace, and a garden. Public spaces have free WiFi. The luxury NAJ Boutique Hotel-Aldea Zama also features a picnic area, concierge services, and laundry facilities. Free self parking is available.

This 5-star Tulum aparthotel is smoke free.

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Mixer
  • Paper towels
  • Toaster

Dining

  • Champagne service

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 53-inch Smart TV with digital channels

Outdoor areas

  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer monitor
  • Printer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Guidebooks
  • Iron/ironing board
  • Laptop-compatible safe
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk

Location highlights

  • Near the ocean

Things to do

  • Bicycle rentals
  • Scooter/moped rentals
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 14 units
  • Bicycle rentals
  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

NAJ TULUM Tulum
NAJ TULUM Aparthotel
NAJ TULUM Aparthotel Tulum

NAJ Boutique Hotel-Aldea Zama Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 102 reviews
Rating 8 - Good. 16 out of 102 reviews
Rating 6 - Okay. 4 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 2 out of 102 reviews

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

4/10 Poor

Antônio Ferreira

Liked: Cleanliness, property conditions & facilities
Wasn’t ideal. The stairs made tough for my partner which was injured
Stayed 1 night in Nov 2025

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My only criticism is the distance from restaurants and the beach. Raquel and the staff are excellent.
Stayed 9 nights in Dec 2025

10/10 Excellent

Munib Qasim

Stayed 2 nights in Dec 2025

10/10 Excellent

Timothée

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Dec 2025

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff and design of the hotel. Location a bit noisy at some times of day with the traffic. Will stay again .
Stayed 5 nights in Nov 2025

10/10 Excellent

Shahab

Liked: Cleanliness, amenities, property conditions & facilities
Room are designed beautifully and located conveniently in an upscale part of town. We got upgraded to the king suite. Would stay again!
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was superb, had its own jacuzzi in it. Clean and great decor. Staff was very friendly. Highly recommend it
Stayed 1 night in Dec 2025

10/10 Excellent

Keltie

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time, always felt safe. Raquel was wonderful!
Stayed 7 nights in Nov 2025

10/10 Excellent

Tanisha

The room was very
Stayed 3 nights in Oct 2025

10/10 Excellent

Denis, Chateauguay

Liked: Cleanliness, amenities, property conditions & facilities
Note I didnt get an upgrade because I had the top grade penthouse accomodation. The entire property is well kept and spotless. The staff work hard and it shows. Raquel the TAJ Experience Curator was superbe and kept in touch everyday to inquire if anything was needed or arrange and make happen an excursion if I wanted one. I was here to rest from a hectic life and job back home. The bed was a sleep magnet and managed to extract all the fatigue from my body. The Taj is a fabulous and unique treasure and I'm grateful to have had the privilege to stay here. NOTE...in a previous feedback I erroneously mentioned that I did not get the VIP perk and that I had been downgraded. THIS WAS A MISTAKE AND I APOLOGIZE FOR THE CONFUSION. Please extend my deepest apologies to property management.
Stayed 1 night in Oct 2025

10/10 Excellent

Denis

Liked: Amenities, property conditions & facilities
I made a mistake on a review i submitted 1 hr ago. I actually did get the VIP free internet and i was NOT downgraded. My mistake and I apologize. Note that this correction was not made after speaking with front staff. I am the one that wants to keep the review accurate and reflective of my favorable accommodation. .
Stayed 4 nights in Aug 2025

10/10 Excellent

Emmett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Away from Tulum main st hustle and bustle. Easy 30 minute walk into town. The hotel and grounds are beautiful. Noisy street behind the building.
Stayed 2 nights in Sep 2025

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hostess Raquel was Kind and she provided us with an upgrade to our room with a kings size bed. she stayed in contact with us and the property was cute. the pool is best at night in the day the hot sun makes it feel like a bathtub other than that everything was spot on. WILL DEFINETLY GO AGAIN!
Stayed 4 nights in Aug 2025

8/10 Good

Yulieth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful courtyard
Stayed 4 nights in Jun 2025

10/10 Excellent

Chrystal Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, linens were great, bed was super comfortable. Access to variety store across street. Neighborhood is up and coming with a lot of new places, walking distance to great restaurants less about 15-20 min. Fairly quiet, except motor vehicle noise can be heard throughout night. We wanted of May so start of the off season. Would good back again!
Stayed 4 nights in May 2025

10/10 Excellent

Daniel S

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Apr 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Naj. Braulio was very helpful with suggestions on restaurants and different places to visit. We had a beautiful and restful stay.
Stayed 7 nights in Mar 2025

4/10 Poor

ERIC

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sound from the cars on the street was too much and could not fall asleep. The banister on the stairs was broken and almost fell on us. The last thing is access to this hotel is very difficult. There’s no direct way to get here. It’s a lot small streets you have to take so get your navigation out.
Stayed 5 nights in Mar 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2025

10/10 Excellent

Emily Lopez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and well kept. Rooms were exactly as described. Braulio was fantastic and helped make the trip special with excellent recommendations.
Stayed 4 nights in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Asia

Liked: Cleanliness, property conditions & facilities
Brauli was great! Stay was great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025