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Aparthotel

Otonomus Tulum

4.5 star property
VIP Access

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Photo gallery for Otonomus Tulum

Terrace/patio
Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | Individually decorated, free WiFi, bed sheets
Exclusive Apartment, 1 King Bed, Private Pool | Terrace/patio
Exclusive Apartment, 1 King Bed, Private Pool | Living area | 55-inch Smart TV with digital channels, tablet
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Dryer
  • Washer
  • Spa
  • Outdoor space

Explore the area

View in a map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪9 min walk‬
  • Place, SFER IK
    ‪3 min drive‬
  • Place, Tulum Mayan Ruins
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio, Private Pool, Pool View

Studio, Private Pool, Pool View | Individually decorated, free WiFi, bed sheets

Studio, Private Pool, Pool View

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | Living area | 55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

  • 89 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Comfort Studio, Balcony

Individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 89 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Studio, Valley View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

  • 46 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

  • 66 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

Fridge, stovetop, cookware/dishes/utensils, freezer

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

  • 89 sq m
  • Valley view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

  • 89 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool | Individually decorated, free WiFi, bed sheets

Exclusive Apartment, 1 King Bed, Private Pool

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Otonomus Tulum

Luxury aparthotel with spa services and outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has spa services and concierge services. WiFi in public areas is free. Additionally, laundry facilities and tour/ticket assistance are on-site. Each apartment boasts a tablet computer and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Housekeeping is available on request.
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. This individually decorated accommodation includes kitchen islands. Accommodation at this 4.5-star aparthotel has kitchens with fridges, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Otonomus Tulum, you'll be within walking distance of Tulum Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and concierge services. This luxury aparthotel has 48 apartments. Each apartment offers free WiFi and a tablet computer.
  • Each apartment offers a kitchen, a washer/dryer and a tablet computer
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • 12 minutes by foot from Tulum Beach and a 4-minute drive from Tulum National Park
As a guest of Otonomus Tulum, you'll find an outdoor pool, spa services, and a terrace. WiFi is free in public spaces. The luxury Otonomus Tulum also features tour/ticket assistance, concierge services, and laundry facilities.

This 4.5-star Tulum aparthotel is smoke free.

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen island
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch Smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Turn off the lights and lock the doors

Access methods

Access code, front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Otonomus Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Reviews

Otonomus Tulum Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 118 out of 179 reviews
Rating 8 - Good. 32 out of 179 reviews
Rating 6 - Okay. 14 out of 179 reviews
Rating 4 - Poor. 5 out of 179 reviews
Rating 2 - Terrible. 10 out of 179 reviews

Reviews

6/10 Okay

Jean-Pierre

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Jose A. T.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable room
Stayed 2 nights in Aug 2025

10/10 Excellent

Janeira, Willingboro

Liked: Cleanliness, property conditions & facilities
The staff was very accommodating. New property nice and clean great location. I definitely will come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Carolina

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

israel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.
Stayed 7 nights in Aug 2025

6/10 Okay

Mark Finley

Stayed 4 nights in Aug 2025

2/10 Terrible

Mario, Oakland

Disliked: Cleanliness, amenities, property conditions & facilities
Less ‘eco-chic retreat’ and more ‘eco-shock reality check What we thought would be a hidden jungle gem turned into a seven-hour headache of escalations with Expedia and a property that simply wasn’t ready for prime time. Power outages in 95-degree Riviera Maya heat left us with no A/C, no fridge, and spoiled food — a nightmare when traveling with a one-year-old. The property did have a backup generator, but the staff admitted it was only for lights and water, not comfort, because ‘it costs too much to run.’ That’s not just poor planning, that’s a health and safety hazard. Expedia compounded the issue by dragging their feet, refusing to honor the VIP badge guarantee, and offering little beyond scripted apologies and a refund runaround. In the end, no platinum perks, no real solutions, and a week later I was still chasing my deposit. The staff on-site was polite but overwhelmed, the A/C units underpowered, the so-called private plunge pool laughably small, and parking unsecured. What you get is essentially a basic apartment block with a nice paint job and a pool in the middle — not a VIP-worthy stay.
Stayed 8 nights in Aug 2025

2/10 Terrible

Ricardo

Disliked: Cleanliness
Don’t go to this property, when I arrived no electricity or running water for 7 plus hours, They told me the government was having a festival downtown and needed more electricity so they shut it but there still was a problem with the transformer so that was another obstacle and it was a 100 degrees and all around the hotel they are doing construction,I had to leave and find another hotel to stay at.Don’t waste your money
Stayed 3 nights in Aug 2025

6/10 Okay

Jerann

Liked: Property conditions & facilities
Disliked: Amenities
The location was nice. The power went out twice & nobody had an answer for what was going on all night. Once everything was fixed it was nice
Stayed 4 nights in Aug 2025

6/10 Okay

Brandi

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jun 2025

2/10 Terrible

Kayleen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

4/10 Poor

Arturo

Disliked: Cleanliness, amenities, property conditions & facilities
El cuate que te atiende y recibe en el mini frontdesk, te da las peores opciones y escenarios para tu estadía. No brinda confianza , no te da alternativas para moverte , no le interesa , ni tiene la mínima intención de poder ayudar, van extranjeros baratos a ponerse borrachos y se escucha todo en los demas lofts, por lo cual no te deja descansar. No hay servicio de comida y bebidas en general , todo se encuentra lejos , no sale bien agua caliente, el agua de la alberca medio sucia. No cuenta con ningún valor agregado para regresar. Las bicis que rentan y los scooters no son seguros , igualmente la ruta para bajar al centro , no es nada segura. Pésimo y NO recomendable!
Stayed 4 nights in Aug 2025

10/10 Excellent

Lamar

Liked: Cleanliness, property conditions & facilities
Very nice would stay again!
Stayed 2 nights in Jul 2025

8/10 Good

Estefani Meliza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall beautiful place. Pool could be a little softer from bottom, and maybe some Steps to get out for a more kid friendly. :)
Stayed 5 nights in Aug 2025

10/10 Excellent

Sherry Bednar

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Zero complaints and plan to return again and again! Beautiful, small apartment hotel close to the beach, 7-11 right down the road. Phase two going up right next door. Expect some construction noise during the day. A car is highly recommended (mine was essentially free with stay through Orbitz - I only paid for insurance). Room had everything I needed - stocked kitchen (only thing I would recommend is a microwave), gorgeous bathroom, plunge pool, comfy bed (I’d recommend a mattress protector) - just beautiful. Property is stunning and pool is warm and beautiful. Property communicated great through WhatsApp and sent recommendations for beach clubs, cenotes, etc. Tulum airport was a complete breeze - through customs in 10 minutes. Loved this stay. Thanks so much!
Stayed 4 nights in Aug 2025

10/10 Excellent

Yolanda, Suffern

Liked: Cleanliness, amenities, property conditions & facilities
It was a pleasurable stay. The gentleman at the reception was very polite and friendly. The whole staff was attentive and helpful, friendly and professional. The hotel is very clean, the rooms are immaculate and are more than just a room, mine was a studio apartment. The pool is cleaned daily and the public area is immaculate. I definitely recommend the Otonomus hotel for families and solo travelers. There is a whole new set of condos being constructed next door, but you’ll only hear the noise during work hours, which most likely it’s the time guests are out and about town. It never bothered me as most of my days were spent out on tours. They also have scooters and bicycles for rent. Overall, a wonderful stay.
Poolarwa
Studio apartment
Fully equipped kitchen
Stayed 6 nights in Aug 2025

6/10 Okay

Gurjit

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Erik

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
New condo building. Great price for a 2 bedroom accommodations. Only issues were the nightly police check points that were unwarranted and only designed to shake u down, for money!!! I get it, but we were harassed 3 times in 5 days! Otherwise the building was nice new, and developing. Overall happy with my stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly fr check.in to check out. This is going to be a premier spot when they finish building the restaurant. It is under construction. That was one thing we learned the hard way but they are respectful and dont start super early in the morning. The private roof top pools are key. We will definitely book again
Stayed 10 nights in Jul 2025

10/10 Excellent

Tanayshua M

Liked: Amenities
Lovely resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosita

Liked: Cleanliness, property conditions & facilities
Everything great , except you have to get a taxi to take you to hotel because local bus don’t go in that area. It was $20 each way so it got expensive
Stayed 5 nights in Apr 2025

2/10 Terrible

Jasween

Travelled with family
Disliked: Amenities
Construction noise every day 9:00-5:00 pm. Stoves & oven extremely slow. Beds were hard like a rock. Nothing on walking distance. Beach 30-45 minutes away however Expedia advised 5 minutes walk to beach. Extremely dangerous walking on roadways. No sidewalk to walk requires to walk on road with fast vehicles driving right by you. Very disappointing stay & everywhere requires extremely expensive taxis. Majority of the information is false on Expedia don’t believe anything.
Stayed 7 nights in Jul 2025

6/10 Okay

Arnaldo Coello, monroe

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is in great condition check in staff was not very welcoming very clean very good size apartment
Stayed 2 nights in Jul 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice new condo good price.
Stayed 5 nights in Jul 2025