Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
VIP Access

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10 outdoor pools
Property video
View from property
10 restaurants, breakfast, lunch, dinner served; French cuisine
Casa Zamna Ocean Front Presidential Suite King Bed | Premium bedding, free minibar, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪9 min walk‬
  • Place, Hunab Lifestyle Center
    ‪13 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite (Swim Out, Double Beds)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Swim Out)

9.8 out of 10
Exceptional
(12 reviews)
  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Tropical View, Double Beds)

  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Tropical View)

9.6 out of 10
Exceptional
(9 reviews)
  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, King Bed

  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, Double Beds

  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, Double Beds

  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, King Bed

  • Resort view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite, Swim Out

  • Resort view
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Rooftop Master Suite with Plunge Pool

  • Resort view
  • 439 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • Resort view
  • 512 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa Zamna (Same price for up to 10 guests)

  • Ocean view
  • 576 sq m
  • 1 bedroom
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

Preferred Club Master Suite, Tropical View

  • Resort view
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View King

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View Double w Queen Beds

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Casa Zamna Ocean Front

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Junior Suite King

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Master Suite King Bed

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Presidential Suite King Bed

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Along with 10 restaurants, this property has 10 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking and a free beach shuttle. Additionally, 5 bars/lounges, a snack bar/deli and a rooftop terrace are on-site. Change of towels is available on request
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers 301 air-conditioned accommodations with free minibar items and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Tulum property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

10 outdoor swimming pools are on site.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Hunab Lifestyle Center. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy French cuisine at Bordeaux, one of the property's 10 restaurants and 5 bars/lounges
  • Take a swim in the 10 outdoor pools
  • Treat yourself to body scrubs, body treatments or body wraps at the spa
  • Amenities include a business centre, 2 meeting rooms and a conference centre
  • 9 minutes by car from Tulum Beach and 10 minutes from Tulum Mayan Ruins
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers its guests 10 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this property measures 5000 square feet (465 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and a garden are also featured at the luxury Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Bordeaux – This fine-dining restaurant specialises in French cuisine and only serves dinner.
Jasmine – This restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.
Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Market Café – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast and lunch. Open daily.
Blue Water Grill – Overlooking the garden, this fine-dining restaurant only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Bordeaux
  • Jasmine
  • Market Café
  • Portofino

Things to do

  • 10 outdoor pools
  • Beach club
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% of food locally-sourced
  • Built in 2022
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 4.7 miles (7.7 kilometres) from the main building and the parking area.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property's beach shuttle service is available from 9:30 AM - 4:00 PM.
Property Registration Number 009-007-005229

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 460 out of 717 reviews
Rating 8 - Good. 117 out of 717 reviews
Rating 6 - Okay. 72 out of 717 reviews
Rating 4 - Poor. 33 out of 717 reviews
Rating 2 - Terrible. 35 out of 717 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Brittney

Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Stayed 5 nights in Nov 2025

10/10 Excellent

Cindy

Stayed 6 nights in Nov 2025

8/10 Good

Grzegorz

Stayed 6 nights in Nov 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort all around
Stayed 4 nights in Nov 2025

10/10 Excellent

Patricia Yaneris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was above my expectations!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ireti

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel &
Stayed 3 nights in Nov 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean rooms, the staff was very friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Serhii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythin was cool!
Stayed 6 nights in Nov 2025

8/10 Good

Santiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great services
Stayed 6 nights in Oct 2025

10/10 Excellent

Alyssa

Stayed 5 nights in Oct 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing no complaints. Safe, clean, great service.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jamareo

Stayed 2 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Preston A

Stayed 4 nights in Nov 2025

8/10 Good

Andrea

Stayed 4 nights in Nov 2025

6/10 Okay

Fredrich, Orlando

The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deborah

Stayed 7 nights in Nov 2025

10/10 Excellent

Shival

Stayed 5 nights in Nov 2025

2/10 Terrible

Quasha

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.
Stayed 2 nights in Nov 2025

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Dinerson Agustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ I absolutely loved everything about our stay! The staff was incredibly friendly and attentive, the place is impeccable, and their system is extremely organized. Everything ran so smoothly from start to finish it was truly a wonderful experience. Highly recommend!
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .
Stayed 8 nights in Oct 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff were lovely and friendly!
Stayed 2 nights in Oct 2025