The house had plenty of room for our family of 12, was well stocked and had a great location in terms of access to town, the beach and pool. Everyone really enjoyed the fluffy towels and rooftop deck- great views! However, there were a few major issues with the property. Upon arrival, the AC was not working on the main floor, but it was resolved by evening. Nevertheless, shouldn't this have been noticed and resolved when the house was being prepared for our arrival? Also, when we wanted the AC lowered to 70, we needed to request this change and did not have control of the thermostat which is something I haven't experienced in prior rentals. In addition, both the elevator and oven worked for only half of our stay and neither were fixed during our stay.We also couldn't get the stand alone ice maker to work and it appeared to need cleaning and maintenance.The freezer never reached the set temperature so ice cream and ice remained softer than usual.There were two refillable ice trays, but this was inadequate for 12 people and we had to purchase bags of ice. Southern Belle did respond to requests and sent out maintenance, but not an oven repair service.The elevator was never serviced and was needed due to the house layout. We felt these issues were unacceptable in a rental of this caliber. Clearly, some updates and maintenance are needed.Overall, we enjoyed our time with family, but our stay would have been more enjoyable without experiencing these issues.