6/10 â Okay
PREMKUMAR
Mit der Familie gereist
2. Mai 2026
Support Team,
âI am writing to formally express my extreme dissatisfaction with my recent 9-day stay, booked through your service.
âWe booked this accommodation specifically for three senior citizens, selecting a room configuration that included one king-size bed and one single bed to ensure their comfort and safety. However, upon arrival, we were provided with a double room and an extra mattress placed on the floor.
âProviding a floor mattress for senior guestsâespecially when a specific bed configuration was confirmedâis entirely unacceptable and constitutes a significant misrepresentation of your services.
âFurthermore, we encountered several issues regarding the roomâs maintenance and amenities:
âSafety Hazard: Upon arrival, the washroom floor was dangerously slippery. We had to immediately call room service to have it properly cleaned before it was safe to use.
âLack of Amenities: The television service was inadequate, providing only a limited selection of free-to-air channels. For a long-term stay of nine days, the lack of standard entertainment channels is a poor reflection of your service standards.
âAs a valued customer, I feel misled by the discrepancy between the confirmed booking and the actual facilities provided.
PREMKUMAR
Aufenthalt von 9 NĂ€chten im April 2026