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Holiday Inn Express & Suites Utica by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Utica by IHG

Free buffet breakfast on weekdays
Exterior
Suite, 2 Queen Beds | Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains
Exterior
Suite, 1 King Bed | Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
23 Wells Ave, Utica, NY, 13502
  • Place, Utica Memorial Auditorium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪6 min drive‬
  • Place, Utica College
    ‪10 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

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Holiday Inn Express & Suites Utica by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 937 reviews
Rating 8 - Good. 281 out of 937 reviews
Rating 6 - Okay. 68 out of 937 reviews
Rating 4 - Poor. 25 out of 937 reviews
Rating 2 - Terrible. 34 out of 937 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ben

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Needs Updating

Needs updating and more thorough cleaning. Breakfast was good and staff was very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Stayed 1 night in Jul 2025

10/10 Excellent

Leslie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

RAJIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We picked it because close to Empire State Trail as we go from Buffalo to Albany and that they allow us to bring bikes into our rooms. Breakfast good, staff friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and an overall good experience. Thank you for having a gluten-free option for breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Michilene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, front desk very accommodating- we had a large family group.
Stayed 1 night in Jun 2025

10/10 Excellent

mary

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at check was very nice and personable. Staff was pleasant, allowing us to use the restaurant area to gather our large group. Would definitely recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were warmly greeted on our early arrival by the front desk staff member. He quickly accommodated our request for a first floor room, provided us with snacks, and thanked us for our business. Housekeeping provided us with extra bath towels immediately and another staff member kindly greeted my elderly mom and held the door open for her while she used her walker to get into the hotel. The service level at this hotel far surpasses other hotels in the area. We will be repeat customers. The hotel backs to a lovely park on the Erie River and many people were enjoying a walk in the early evening. The highway exit is just down the road. Many dining options await travelers. Stay at this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Let me tell you about your staff. Shaka and Sadian are truly unbelievable. Extremely courteous, professional and attentive.
Stayed 2 nights in Mar 2025

10/10 Excellent

richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room, friendly staff, good pool.
Stayed 1 night in May 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the new chargers for my car (Tesla) that are on property. This is why I will continue to choose this hotel when I travel.
Stayed 1 night in May 2025

6/10 Okay

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great , the room was clean .
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Very clean and relaxing
Stayed 1 night in Apr 2025

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will recomend this hotel because is clean , there are many dinning options around, the staff is wonderful . We got an excellent experience .
Stayed 3 nights in Apr 2025

8/10 Good

Alissia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Would definitely stay here again. Only thing that could be improved is the beds ... mattresses were quite hard
Stayed 2 nights in Apr 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Nataya

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025