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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains
Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | Individually decorated, individually furnished, desk, blackout curtains
Lobby sitting area
Reception
Free daily continental breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
141 New Hartford St, New Hartford, NY, 13413
  • Place, Utica College
    ‪2 min drive‬
  • Place, Sangertown Square
    ‪2 min drive‬
  • Place, Stanley Theater
    ‪5 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(46 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | Individually decorated, individually furnished, desk, blackout curtains

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

This hotel features a fitness centre, a 24-hour front desk and an arcade/games room. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites New Hartford - Utica. During your stay, you'll be within walking distance of Utica College. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a vending machine
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from New Hartford Recreation Center and a few minutes from Utica College
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A fitness centre, a vending machine, and an arcade/games room are also featured at the business-friendly Quality Inn & Suites New Hartford - Utica. Self parking is free. A complete renovation of Quality Inn & Suites New Hartford - Utica was completed in August 2022.
Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 245 out of 731 reviews
Rating 8 - Good. 199 out of 731 reviews
Rating 6 - Okay. 129 out of 731 reviews
Rating 4 - Poor. 70 out of 731 reviews
Rating 2 - Terrible. 88 out of 731 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. They made great upgrades to the rooms and property. Excellent stay
Stayed 1 night in Dec 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very comfortable and a good choice as we traveled
Stayed 1 night in Nov 2025

10/10 Excellent

Lynn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I have stayed here several times when in the area on business, both together and separately. It is always very clean and comfortable. Staff is very friendly and helpful. Tons of restaurants nearby. We will definitely continue to book here. We don't have pets personally but a colleague of ours also books here when he travels with his dog. Incidentally I never have ever noticed any pet odors or anything like that when I stay. Perhaps they have separate rooms for people who book with pets, but really its always immaculate. Very pleased.
Stayed 1 night in Dec 2025

6/10 Okay

Drew

Travelled with family
No elevator and the curtains wouldn’t cover the windows. The bathroom tub could use a good cleaning. The metal that surrounds the base of bed makes a bad noise when you get out of bed and when you accidentally kick it standing close to the bed.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities
It appears that they must have renovated the hotel somewhat recently, and it is very well kept. My check in was uneventful and the desk clerk, whom was very nice, had the xtra blanket, which I had requested, waiting for me. I stayed in a double queen suite with a couch for one night. From the time I opened the hotel room door and saw the imitation, easy to clean, flooring, I was very content. I hate carpeted rooms. There was a nice kitchenette with a few cupboards, a sink, mini-fridge, and microwave. Large smart TVs were in the living area and one in the bedroom. Both were the same size and make and so the remotes worked for both. Housekeeping seems to do an excellent job at upkeep. The bathroom was pretty spotless, the shower head fairly new with great water pressure. The other individual absolutely loved the digital mirror with various lamp settings that is above the sink. I slept in the main area on the couch because of a health condition, while the other person slept on the one queen that I did not take the blanket off of to use with the coach. I did not have time for the breakfast, but will make sure to share how it was after my next stay. All-in-all, the kindness of the staff, the cleanliness and updated rooms, and the safe area it is located, this Quality Inn is a gem. Granted, if you want a hotel with an indoor pool you will have to pay at least $100/night more in this area, if not, you will totally enjoy your stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Vitalii, Brooklyn

Stayed 1 night in Dec 2025

8/10 Good

Shannon

Stayed 1 night in Aug 2025

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally disgusting under comfortable dirty
Stayed 1 night in Nov 2025

8/10 Good

jodi

Clean place to rest my head
Stayed 1 night in Nov 2025

8/10 Good

Shirley

Stayed 2 nights in Nov 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds comfortable Bathroom very tiny but ok for a one night stop.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Stayed 1 night in Nov 2025

8/10 Good

Eric

Stayed 1 night in Nov 2025

10/10 Excellent

PETER

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming in from out of town for a wedding, we needed an early check-in. I called the night before to confirm and upon arrival, even though we were even earlier than expected, the front desk was happy to accommodate us. Hotel room was perfectly adequate - clean, quiet, and worth the price! Staff was friendly and welcoming. We would stay here again!
Stayed 1 night in Nov 2025

6/10 Okay

Sherry

Stayed 1 night in Nov 2025

6/10 Okay

Martin

Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Kind staff. Reasonably priced rooms.
Stayed 2 nights in Oct 2025

6/10 Okay

Rachel

Stayed 1 night in Nov 2025

8/10 Good

Cory

Stayed 1 night in Aug 2025

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Clean room-no issues
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Stayed 1 night in Nov 2025

4/10 Poor

JOSE

Business traveller, Travelled with partner
The bathroom, in particular, could use an update. There are several things that are already outdated. The room itself is quite nice. The bed is good, but the pillows aren’t very comfortable. The location is fine. Everything else is acceptable.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maya

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you thought to yourself man, I would love a room where it is filthy and I love dirty sheets, long hairs on the shower bottles, dirty finger prints on the tissue box holder, orange stuff in the toilet a dirty floor and a room that smells.like cigarettes even though this place says no smoking this is the place to be. Also, if you want to hear loud people smoking outside your window even better. Try this place if you're want to raise your blood pressure. If you also like deep lines of possible rust in the bed of the shower. Give this place a try. Also an ironing board covered in mysterious stains try this place. If you say to yourself damn, I love the feeling of feeling insanely dirty in a bathroom this is the place to be.I have photos to coroberate what 1 said. Quality in more like lack of quality in - all of this is alleged. I do wish they had a submit photos option. Due to me having numerous photos to cooincide the alleged claims in the above mentioned. ^^
Stayed 1 night in Nov 2025

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are no elevators. Breakfast was horrible. Rooms look like they’re motels with poor upgrade. You get what you pay for I guess.
Stayed 2 nights in Oct 2025