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Element Vancouver Metrotown

Property class: 3

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Photo gallery for Element Vancouver Metrotown

Exterior
View from property
Suite, 1 Bedroom, Balcony | Premium bedding, in-room safe, desk, laptop workspace
Reception
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
5988 Willingdon Avenue, Burnaby, BC, V5H 2A7
  • Place, Crystal Mall
    ‪1 min walk‬
  • Place, Metropolis at Metrotown
    ‪4 min walk‬
  • Place, Central Park
    ‪7 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed

9.0 out of 10
Wonderful
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds

9.8 out of 10
Exceptional
(38 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite, 1 Bedroom, Balcony

9.0 out of 10
Wonderful
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio, 1 King Bed

Junior Studio, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Junior Studio, 1 King Bed

9.0 out of 10
Wonderful
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Element Vancouver Metrotown

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Change of towels is available on request
Element Vancouver Metrotown offers 169 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Burnaby hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Element Vancouver Metrotown. During your stay, you're just a quick walk from Metropolis at Metrotown. Features include free breakfast and free WiFi in public areas, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy Italian cuisine while dining at Trattoria Burnaby
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Metropolis at Metrotown and 14 minutes from BC Place Stadium
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Element Vancouver Metrotown, you'll find an indoor pool, a hot tub, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 4373 square feet (406 square metres) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Element Vancouver Metrotown. For a fee, parking is available.

This 3-star Burnaby hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Trattoria Burnaby – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CAD 28 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Trattoria Burnaby

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,373 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 28 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Vancouver Metrotown Hotel Burnaby
Element Vancouver Metrotown Hotel
Element Vancouver Metrotown Burnaby
Element Vancouver Metrotown

Element Vancouver Metrotown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1010 reviews
Rating 8 - Good. 212 out of 1010 reviews
Rating 6 - Okay. 34 out of 1010 reviews
Rating 4 - Poor. 14 out of 1010 reviews
Rating 2 - Terrible. 20 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good.
Stayed 2 nights in Jan 2026

6/10 Okay

shao min

Stayed 1 night in Dec 2025

10/10 Excellent

naomi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet included egg wraps with a veggie option and a daily smoothie in addition to the basic continental which was so great!
Stayed 2 nights in Jan 2026

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Jan 2026

10/10 Excellent

Hirajati

Stayed 11 nights in Dec 2025

8/10 Good

DALJIT SINGH

Stayed 10 nights in Dec 2025

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel is clean and staff were helpful. The included breakfast was much better than typical continental fare.
Stayed 8 nights in Dec 2025

10/10 Excellent

Jaskarn, vancouver

Stayed 1 night in Dec 2025

6/10 Okay

Longsheng

Stayed 1 night in Dec 2025

6/10 Okay

Milad

Stayed 2 nights in Dec 2025

10/10 Excellent

Fraser, Victoria

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean room - the one we booked was a good size with kitchen, staff very good. Appreciate the good breakfast.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, friendly staff, good breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Shizhu

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 5 nights in Dec 2025

10/10 Excellent

Jordan

Stayed 3 nights in Dec 2025

10/10 Excellent

Stefania, katy

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have experienced good service. Everybody was accomodating.
Stayed 1 night in Dec 2025

4/10 Poor

Surinderpal

Stayed 5 nights in Dec 2025

10/10 Excellent

Simon, Richmond

Stayed 2 nights in Dec 2025

10/10 Excellent

Harper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

Qun

Stayed 2 nights in Nov 2025

10/10 Excellent

Simon, Richmond

Stayed 2 nights in Dec 2025

10/10 Excellent

Linda L, West Kelowna

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, nice clean room and very comfy bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great from the moment I walked in the hotel! From the friendly staff, to the spacious and clean room. Restaurants are nice and close as well as Metrotown for shopping.
Stayed 1 night in Dec 2025