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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Individually furnished, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪13 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(63 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
This hotel features a restaurant, a seasonal outdoor pool and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western North Vancouver Capilano. During your stay, you'll be within walking distance of Capilano Suspension Bridge. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Stanley Park and a few minutes from The Shipyards
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 21 May and close on 01 October.
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Reviews

SureStay Hotel by Best Western North Vancouver Capilano Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 508 out of 1168 reviews
Rating 8 - Good. 383 out of 1168 reviews
Rating 6 - Okay. 147 out of 1168 reviews
Rating 4 - Poor. 70 out of 1168 reviews
Rating 2 - Terrible. 60 out of 1168 reviews

Reviews

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was kicked out of the room one morning on the first of a two night stay, no receipt given or any written explanation from the staff at the front desk when requested. Need full refund and cancellation
Stayed 1 night in Aug 2025

10/10 Excellent

Clementine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Clementine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. However I booked for two queen room and got a double bed room. The room
Stayed 1 night in Aug 2025

2/10 Terrible

Fahimeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi doesn’t work here. And they don’t care about this
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a medical emergency and front desk staff were extremely helpful in securing a room and addressing our changing needs - highly recommend.
Stayed 1 night in Aug 2025

8/10 Good

betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect to see sights and have the convenience of quiet relaxing nights Within half a block of many conveniencies, restaurants and other abilities excellent next to the roadway for easy access to all other areas of Vancouver
Stayed 3 nights in Aug 2025

10/10 Excellent

Wojtek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to my liking.
Stayed 1 night in Aug 2025

10/10 Excellent

Rupinder

Stayed 3 nights in Aug 2025

8/10 Good

Parminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for us is perfect! Travelling from the island to meet up with family and cruise ship in port makes it an ideal location. Staff is so welcoming! Rebooking and updates with messaging options easy and convenient. Restful space, Clean rooms, towels and AC and price point for Lower mainland very competitive. It’s our first choice when visiting here. Thank you!
Stayed 1 night in Aug 2025

4/10 Poor

Lori

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

If you wanna party!

Rooms were clean but I feel like only one person worked there lol there was just a lot of adult partying around the poolside so kids couldn’t use the pool at all with the language and smoking and drinking going on… those kind of butts in the pool aren’t cool.. a few tailgate parties going on… Just not really kid friendly that’s all I asked for more coffee at 8:50 and didn’t receive any till 230? Just no staff available I think… Said they would only come in and clean the room if we had asked for it if not, then they wouldn’t be touched our entire day You get what you pay for I guess lol
Stayed 3 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning didn’t work no screens on windows. Room dated and tired. Parking is restricted spacing.
Stayed 1 night in Aug 2025

8/10 Good

Carol

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It was good. But I don’t think there should be smoking in the pool area I would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Stayed 4 nights in Aug 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ricks stay at the hotel

The hotel was great i booked late and arived at midnight room was really good i would come back
Stayed 1 night in Aug 2025

10/10 Excellent

Clementine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Lisa

Stayed 1 night in Aug 2025

6/10 Okay

Ricky

Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

Amandeep singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

michael

Stayed 1 night in Aug 2025

4/10 Poor

Daniel

Travelled with family
Location was convient, cost was very high for a budget to midrange motel. No breakfast included.
Stayed 1 night in Aug 2025

2/10 Terrible

Sara

Stayed 1 night in Aug 2025