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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Relax in a cozy space with a made bed, nightstand, and modern lamp.
Relax in our stylish lobby, featuring a seating area with armchairs and a table, a large abstract painting, and a vending machine for refreshments.
Stay connected with our guest computer station, featuring a desktop monitor and keyboard for your convenience.
Arbutus Inn features a modern exterior with a flat roof, brick and siding materials, and a welcoming entrance.
Guests can prepare simple meals and snacks in this compact kitchenette, featuring a refrigerator, microwave, and coffee maker.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
2898 Douglas St, Victoria, BC, V8T4M9
  • Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Victoria Harbour
    ‪4 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪30 min drive‬

Room options

View all photos for Basic Room, 1 Double Bed

Relax in a spacious room with a large bed, nightstand, and lamp.

Basic Room, 1 Double Bed

7.6 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Restful retreat with a large bed, white linens, and a floral-patterned throw blanket.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(52 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Two single beds with matching headboards and white bedding, a nightstand with a lamp and table, and a large window with sheer curtains.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(23 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Relax in comfort with a large bed, white linens, and a floral-patterned throw blanket.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Cozy retreat with a single bed, kitchenette, and comfortable seating area.

Room, Multiple Beds, Kitchen

9.4 out of 10
Exceptional
(14 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Kitchen

Restful retreat with a large bed, white linens, and a floral-patterned throw blanket.

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Two single beds with dark headboards and white bedding, set against a classic patterned wallpaper and large window with sheer curtains.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(46 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Two single beds with dark headboards and white bedding, set against a classic patterned wallpaper and large window with sheer curtains.

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(57 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
  • Free WiFi
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  • Air conditioning
4.4 out of 5, Excellent, (3363)
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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and a few minutes from Save-On-Foods Memorial Centre
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 695 out of 1445 reviews
Rating 8 - Good. 512 out of 1445 reviews
Rating 6 - Okay. 146 out of 1445 reviews
Rating 4 - Poor. 48 out of 1445 reviews
Rating 2 - Terrible. 44 out of 1445 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for monet. Staff were very good.room was modern and clean. Wifi was not great, kept dropping all the time (room 310). Would sttay again
Stayed 1 night in May 2025

10/10 Excellent

Abdisamed khalif

Liked: Cleanliness, staff & service, property conditions & facilities
First service
Stayed 1 night in Apr 2025

8/10 Good

Michael Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

Mario

Stayed 3 nights in Apr 2025

6/10 Okay

Sydney

Liked: Staff & service
My stay was fine for the price I paid, no real issues with the room itself despite being a little run down. My main issue was the parking situation and the other guests Parking is limited at this lot compared to the number of rooms and it’s a very tight parking lot on top of that. I had a small car and I still had to squeeze in and had trouble getting out the next morning when the lot was full. I’m hoping this isn’t a regular occurrence at this hotel but there was a woman having some kind of breakdown a few rooms down and screaming at the top of her lungs. The hotel staff resolved this issue quickly though, I was impressed with the speed and efficiency of resolving this issue. I’d likely stay again as it was convenient and close to attractions.
Stayed 1 night in May 2025

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, and bathrooms had nice showers. Nice to have a small fridge with a freezer too.
Stayed 3 nights in May 2025

10/10 Excellent

Lim

Stayed 1 night in May 2025

6/10 Okay

Uma

Travelled with family
Disliked: Staff & service
The property was good except no elevator
Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, everything was fresh and bedding was comfy, bathroom clean. Just the way we like it
Stayed 1 night in Apr 2025

10/10 Excellent

Jaswinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2025

6/10 Okay

William

Disliked: Property conditions & facilities
very close to an ambulance station which was very busy
Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
AC machine didn’t work and room is in hot side of hotel. Needed to keep window open to let air in which meant the outdoor light would go on. Keep in mind you are at ground level as well. Not a great experience. I am confident this room was a closet at one point. Room was 8 by 12 total size.
Stayed 1 night in May 2025

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in May 2025

10/10 Excellent

Rajveer

Stayed 4 nights in Feb 2025

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, super convenient to park and stay at. Will be coming back again for sure. Not a whole lot within 15-20 minutes of walking distance though, but that's not a con for us.
Stayed 2 nights in Feb 2025

8/10 Good

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff. Clean. Pleasant looking. Just a tad tiny. We were 3 adults so we needed 2 queens beds. You can only get into the beds from one side. Plus we paid for the third adult yet housekeeping only left towels for 2 people. Minor over site, but still when they charge ( if I recall correctly ) $40 more per night for the extra person they could go the extra step and ensure they provide.
Stayed 2 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice,
Stayed 2 nights in Apr 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, quiet
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Stayed 1 night in Apr 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sukhveer

Liked: Cleanliness, staff & service
Expensive
Stayed 3 nights in Apr 2025

8/10 Good

kurtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Secure
Stayed 1 night in Apr 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Apr 2025

8/10 Good

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025