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Arbutus Inn

Property class: 3

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior entrance
Exterior
Interior
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Galloping Goose Trail
    ‪12 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(76 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(41 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.8 out of 10
Excellent
(78 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.4 out of 10
Exceptional
(21 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Premium bedding, desk, iron/ironing board, free WiFi

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(18 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

8.0 out of 10
Very good
(24 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Arbutus Inn

A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This 3-star Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 927 out of 1831 reviews
Rating 8 - Good. 623 out of 1831 reviews
Rating 6 - Okay. 176 out of 1831 reviews
Rating 4 - Poor. 56 out of 1831 reviews
Rating 2 - Terrible. 49 out of 1831 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Heather

Business traveller
Liked: Cleanliness
Room was good. Thin walls though. I could hear the TV in the next room. Luckily we both hit the hay @ the same time.
Stayed 1 night in Jan 2026

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was very clean with great front counter/ customer service.
Stayed 2 nights in Jan 2026

8/10 Good

Gary

Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The Arbutus Inn was a great place to stay for me. I had booked last minute and was very pleasantly surprised by how wonderful my stay was. The initial greeting during registering was very professional and welcoming thanks to "Josh" at the desk. The entire building is well laid out, clean, newly renovated for the most part (some renovations were going on outside my room but during the day and not disruptive - wiring upgrades). The cleanliness was on immaculate level. Parking was a breeze and I felt very secure in that area with the lighting and outdoor security cameras. I was there for a couple of nights and the items in the box of my truck were never disturbed. Would highly recommend the rooms with the bathtubs. The soaker tub was amazing. Check out the pictures for context. They only have a few rooms with this addition. After I checked out, I realized I had left alot of items in the freezer/fridge (very handy to have) and phoned the front desk. "Lise" collected it for me and had it waiting very shortly after I had called. Staff here is exceptional. Hands down. Beds comfortable and linens on the higher end.
Very spacious for a mini fridge
As Comfortable as it looks!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Katherine, Hemmingford

Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 1 night in Jan 2026

6/10 Okay

Sandhya

Stayed 1 night in Jan 2026

8/10 Good

Joanna

Liked: Cleanliness, property conditions & facilities
clean room staff were nice amenities were limited. Would be nice to have morning coffee in the lobby
Stayed 2 nights in Jan 2026

10/10 Excellent

Ben

Stayed 1 night in Jan 2026

10/10 Excellent

Ian

Stayed 1 night in Jan 2026

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet well appointed room in the heart of downtown Victoria. Price was fantastic!
Stayed 1 night in Jan 2026

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
All of the above.
Stayed 1 night in Jan 2026

10/10 Excellent

melina

Stayed 1 night in Jan 2026

6/10 Okay

Charanjit

Stayed 1 night in Jan 2026

10/10 Excellent

Palakjot

Stayed 1 night in Jan 2026

10/10 Excellent

Patricia, Lake Cowichan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not expecting this lovely little hotel at this amazing price . So clean , staff so very helpful and friendly . A very pleasant surprise .
Stayed 1 night in Jan 2026

6/10 Okay

Esther

Stayed 1 night in Jan 2026

8/10 Good

Osamende

Liked: Cleanliness, staff & service, amenities
The room was great. The staff were wonderful too
Stayed 1 night in Jan 2026

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room and a good sleep
Stayed 3 nights in Jan 2026

10/10 Excellent

Alnoor, Ajax

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and met my need
Stayed 2 nights in Jan 2026

10/10 Excellent

Sadia

Stayed 1 night in Jan 2026

6/10 Okay

catherine

Stayed 1 night in Jan 2026

10/10 Excellent

Banreet

Stayed 1 night in Jan 2026

10/10 Excellent

Allister

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Especially the recommendation to go to Spoons Diner across the street for breakfast.
Stayed 2 nights in Jan 2026

8/10 Good

Nicolau

Liked: Cleanliness, property conditions & facilities
Cheap and very decent. No room service, but with this price, super worth it if you are on a small budget.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
The stuff was very nice , the night shift guy was amazing. Room was very clean and cozy
Stayed 1 night in Jan 2026