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Fairmont Empress

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Photo gallery for Fairmont Empress

A rooftop terrace with a fire pit, seating, and a view of the cityscape at sunset.
Property video
A marina with boats docked, a waterfront hotel with multiple stories, and a cityscape in the background.
A spacious lobby with a grand chandelier, comfortable seating, and a fireplace.
A grand interior with a central staircase, large windows, and a hanging sculpture.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning

Explore the area

View in a map
721 Government St, Victoria, BC, V8W1W5
  • Place, Government Street
    ‪1 min walk‬
  • Place, Royal BC Museum
    ‪3 min walk‬
  • Place, British Columbia Parliament Building
    ‪3 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪4 min walk‬

Room options

View all photos for Fairmont City View 2 Double

A hotel room with two beds, a desk, a chair, and a view of the city.

Fairmont City View 2 Double

8.8 out of 10
Excellent
(113 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(57 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

A hotel room with a large bed, a sofa, a coffee table, and a view of the city.

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(33 reviews)
  • Harbour view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

A hotel room with a large bed, two bedside tables, a chair, a bench, and a patterned wallpaper.

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(99 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

A hotel room with a large bed, two bedside tables with lamps, a desk with two chairs, and a view of the city through the windows.

Deluxe City View 1 King

9.2 out of 10
Wonderful
(39 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

A spacious hotel room with a large bed, a desk, a chair, and a television.

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(22 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

A hotel room with a large bed, a chair, a desk, and a lamp.

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont City View 1 King

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Fairmont City View 1 King

9.2 out of 10
Wonderful
(171 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

A modern hotel room with a desk, chair, sofa, and a view of the cityscape through large windows.

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

A modern bathroom with a glass-enclosed shower, a white toilet, and a vanity with a mirror and sink.

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(13 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

A modern bathroom with a glass-enclosed shower, a white toilet, and a vanity with a mirror and sink.

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

A modern hotel room with a sofa, armchairs, a coffee table, a lamp, and a TV.

Fairmont Gold One Bedroom Suite City View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

A hotel room with a large bed, a sofa, a coffee table, and a view of the city.

Fairmont Gold Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(11 reviews)
  • Harbour view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

A hotel room with a large bed, bedside lamps, a bench, a chair, and a view of the city.

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(32 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(25 reviews)
  • Harbour view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

A hotel room with a large bed, a desk, a chair, a television, and a lamp.

Fairmont Gold City View 1 Queen

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

A modern living room with a sofa, armchairs, a coffee table, and a fireplace.

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbour view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

A modern hotel room with a desk, chair, sofa, and a view of the cityscape through large windows.

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbour view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

A hotel room with a large bed, bedside lamps, a bench, a chair, and a view of the city.

Deluxe Harbour View 2 Queen

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Fairmont Empress

2 restaurants, a full-service spa and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
The sightseeing around Fairmont Empress gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Victoria Harbour. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine with ocean views at Q at the Empress, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, hydrotherapy or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Maritime Museum of British Columbia and 4 minutes on foot from British Columbia Parliament Building
  • Ferry terminal and cruise terminal shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury Fairmont Empress. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Victoria hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Q at the Empress – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar – Overlooking the ocean and garden, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (22,600 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 8 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1908
  • Comprehensive food waste policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 39 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2228 out of 2929 reviews
Rating 8 - Good. 398 out of 2929 reviews
Rating 6 - Okay. 189 out of 2929 reviews
Rating 4 - Poor. 66 out of 2929 reviews
Rating 2 - Terrible. 48 out of 2929 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Grandison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything; staff, breakfast, historic property in outstanding condition, price....
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and the best location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ralph F

Liked: Cleanliness, staff & service
Great stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Amy L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness was amazing Staff was amazing
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience and stay. Will plan this stay again.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful historic building
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Wyett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay the Fairmount Empress Gold. So enjoyed the Breakfast selection.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with great amenities and helpful staff.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Charlene J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jon-Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Afternoon Tea Service is a must for any family staying here.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Eric

Excellent Room and Service.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Wendy

Pool and hot tub were clean and lovely.The customer service was exceptional from check in to check out and everything between.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2026