4/10 Poor
Mireille
Business traveller
17 Apr 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst check-out ever
This was a very nice and well located hotel… until the day of my departure.
Even if the checkout is at 11:00, I heard a faint knock on my door around 10:15, I wasn’t even sure it was for my room. I called out but there was no answer. Then someone proceeded to immediately unlock my door. I was just out of the shower and barely had my panties on, so I screamed to them to stay out of my room. Then through the door, I asked them to identify themselves and the person said « this is check-out ». I told them I would get down shortly.
But seriously sending the check-out crew nearly one hour before check out, without a phone call, and having them open the doors to the rooms on naked clients, that’s not the best policy.
Nothing much from the front desk when I reported the incident. Just told me « sorry, that must have been housekeeping » as if they aren’t responsible for housekeeping behavior. That’s the problem with paying your room in advance I guess, once they get your money who cares if you are satisfied or not? Sincerely I felt rushed and humiliated.
Also that made me notice that the room had no phone line. So it’s impossible to reach the front desk to ask questions or also in case of emergency. I thought that was unsafe.
Mireille
Stayed 6 nights in Apr 2025