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Gran Palas Hotel - Spa incluido

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Photo gallery for Gran Palas Hotel - Spa incluido

Exterior
Creator video - submitted by Mama de More
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Indoor spa tub
Suite, Sea View (Mediterránea ) | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle de la Sequia Major 5, La Pineda, Vila-Seca, Tarragona, 43481
  • Place, La Pineda Beach
    ‪2 min walk‬
  • Place, Aquopolis Costa Dorada
    ‪9 min walk‬
  • Place, Cala Font Beach
    ‪2 min drive‬
  • Airport, Reus (REU)
    ‪18 min drive‬

Room options

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Classic Double Room, Sea View

9.0 out of 10
Wonderful
(8 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Sea View (Mediterránea )

Suite, Sea View (Mediterránea ) | View from room

Suite, Sea View (Mediterránea )

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (2 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (2 adults + 1 child)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (2 adults + 2 children)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (2 adults + 3 children)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (2 adults + 3 children)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (3 adults + 1 child)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (3 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (3 adults + 2 children)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (4 adults)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (4 adults)

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (4 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (4 adults + 1 child)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (5 adults)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (5 adults)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Duplex, Garden View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Duplex, Garden View (3 adults)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Sea View (2 adults and 2 children)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (2 adults and 2 children)

  • Sea view
  • 34 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Sea View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (2 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (3 adults)

  • Sea view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Classic Double Room Single Use

10.0 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room Single Use, Sea View

Minibar, in-room safe, desk, laptop workspace

Classic Double Room Single Use, Sea View

  • Sea view
  • 32 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Sea View (3 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Family Room, Sea View (3 adults and 1 child)

  • Sea view
  • 34 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Garden View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Family Room, Garden View (3 adults)

  • Garden view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Garden View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Family Room, Garden View (2 adults and 1 child)

  • Garden view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Garden View (2 adults and 2 children)

Minibar, in-room safe, desk, laptop workspace

Family Room, Garden View (2 adults and 2 children)

  • Garden view
  • 34 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Garden View (3 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Family Room, Garden View (3 adults and 1 child)

  • Garden view
  • 34 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Economy Double or Twin Room

Economy Double or Twin Room | Minibar, in-room safe, desk, laptop workspace

Economy Double or Twin Room

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior detail
Golden Costa Salou - Adults Only
Vila-Seca
  • Pool
  • Spa
  • All-inclusive plans available
  • Free Wi-Fi
4.6 out of 5, Wonderful, 146 reviews
The price is CHF 168
includes taxes & fees
28 Jun - 29 Jun
Golden Costa Salou - Adults Only

About this property

Gran Palas Hotel - Spa incluido

Spend the day relaxing on the beach or pampering yourself at Gran Palas Hotel - Spa incluido's full-service spa.
Gran Palas Hotel - Spa incluido offers 102 accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Vila-Seca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a waterslide, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spalas has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Gran Palas Hotel - Spa incluido. During your stay, you're just a quick walk from Watermark - Sculptural Ensemble in Honor of Carlos Barral. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy a bite to eat at MOSS, a buffet restaurant that serves Asian cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the indoor and seasonal outdoor pools
  • Indulge with massages, manicures and pedicures or body treatments at Spalas
  • Services include free food shopping service, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • 12 minutes by car from PortAventura World and 8 minutes from Ferrari Land
Some rates at Gran Palas Hotel - Spa incluido are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Gran Palas Hotel - Spa incluido offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 8 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a health club are also featured at the family-friendly Gran Palas Hotel - Spa incluido. Parking is available for a fee.

This Vila-Seca hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
MOSS – This buffet restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.
LOBBY BAR – This bar specialises in international cuisine. Open selected days.
LOBBY – This coffee shop specialises in Mediterranean cuisine. Reservations are required. Open selected days.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

All-inclusive room rates at Gran Palas Hotel - Spa incluido are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LOBBY
  • LOBBY BAR
  • MOSS

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Indoor pool
  • Mountain biking
  • Outdoor padel court
  • Pilates classes
  • Playground
  • Private wine tours
  • Pro golf shop
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Baby toys
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Drinks are not included in breakfast, half board, and full board rate plans.
Children under 16 years old are allowed in the spa only after 6:00 PM

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.99 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Self-parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 18 years old are allowed in the spa from 10 AM-7:45 PM and must be accompanied by an adult.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Gran Palas Hotel Salou
Gran Palas Hotel
Gran Palas Salou

Gran Palas Hotel - Spa incluido Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 277 reviews
Rating 8 - Good. 85 out of 277 reviews
Rating 6 - Okay. 31 out of 277 reviews
Rating 4 - Poor. 13 out of 277 reviews
Rating 2 - Terrible. 8 out of 277 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 3 nights in May 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, awful area
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
One of BEST hotel I stayed on last many years.. Everything super excellent..
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

Henrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ba
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was much better a year ago including Breakfast, dinner and service anyway still in a good level
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Juha

Liked: Staff & service, property conditions & facilities, room comfort

Nice spa hotel

Quite nice spa hotel with some improvements to do - - Shower facet was broken on our room - Shower door was broken on our room - The room was quite dusty, cleaning was moderate at best - Breakfast and dinner were excellent - Spa is quite nice
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Ester

Liked: Staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ratio price / quality
Stayed 1 night in Mar 2024
Verified

8/10 Good

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Being out of season the hotel was very quiet and only one pool open. However the staff couldn’t do enough for us. We were full board and whilst only the main restaurant was open all our food was cooked fresh for us. We were very well looked after and enjoyed our stay.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Jul 2022
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family of 4 (kids aged 6 and 8) in late June. Kids loved the pool and were the right age to enjoy the Mini Club activities. Pool area was fantastic. Beds were very comfortable and room had good air con. Spa was an added bonus. We were full board and loved the breakfast and dinner. Drinks were priced very reasonably. Gym had everything we needed although it’s looking a little tired. Very close to a fantastic beach and walking distance to the water park. We had a fantastic stay.
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Swimming pool outside didn't have the water slides and the water jets operating. Perhaps out of sezon even though it was at the end of May. The swimming pool inside and the spa were nice.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Leyre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Anil jamnadas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room on the first floor had obstructed view of the beach, with a row of trees blocking it. I also had a few issues with the room, which i complained about. It took a few days but i was moved onto the third gloor. This room was much better with a view of the beach from the balcony and a sink in the bathroom, not in the main bedroom as my previous room Melina the manageress arrangeg the move. So thank you.
Stayed 7 nights in Sep 2025
Verified

6/10 Okay

Mirta

Liked: Cleanliness, property conditions & facilities
REGULAR
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Luis Miguel

Liked: Cleanliness, property conditions & facilities
The property is well maintained but the food is not up to par. Front desk is not very helpful.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Dipak

Liked: Cleanliness, amenities, property conditions & facilities
Overall good, clean, nice indoor pool, decent gym, good breakfast, easy access to the beach was handy. I would only say for vegetations, whilst there are some dishes, the staff didn't speak much English so difficult to know what is vegetarian and what isn't, as the food wasn't labelled, and items that ordinarily wouldn't have meat or fish, did. Also, whilst full board doesn't include drinks, they wouldn't even provide tap water.
Stayed 4 nights in Sep 2024
Verified

4/10 Poor

Simon

Disliked: Staff & service
Slow service and outdated equipment
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Rhys

Liked: Cleanliness, amenities
Staff were helpful dionne, igor and christian were amazing so helpful. Food at breakfast was adequate they had eggs cooked infront of you choice of fried or omellete with different fillings. Pastries were nice aswell. Fresh juices were available also. Choice of pools outside dod not use them as water was freezing! Indoor pool and spa was the highlight of our stay be warned it was not communicated to us whilst there there is a charge for unreturned blue spa towels €15 per towel!!! Return them to staff and make sure they register it on your room key
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

I booked a short break here with my daughter & we weren’t disappointed. From arrival until departure, the staff were helpful & friendly. The hotel is luxurious & all areas very clean . We had an amazing large , family sea view room , which was immaculate. So spacious , with everything you would need provided , eg robes , toiletries , fridge , hairdryer, water , kettle etc The pool areas were very quiet , but that was fine & pool too cold for us to use in May . The indoor spa was lovely & well worth a visit . The restaurant serving breakfast & dinner , was also well stocked with a variety of different foods , again staff very helpful, plates cleared quickly & all areas clean . La Pineda has a beautiful beach & the area was pretty low key . There’s a selection of shops , bars , restaurants within easy walking distance Honestly our short break couldn’t have gone better …very grateful for the sunshine! Thank you for a wonderful stay
Stayed 3 nights in May 2023
Verified

2/10 Terrible

Yamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

What a frustrating experience for 5* hotel… Room received is not matching the reservation. Instead of family room with 4 single beds we received a standard room with 2 single beds. The worst experience was in the kids club. Our kids were lost. We found them in the street with cars outside of hotel. Horrible experience.
Stayed 7 nights in Aug 2024
Verified

6/10 Okay

Stanislav

Liked: Amenities
Disliked: Staff & service
Absolutely horrible experience, THE worst experience I ever had. Booked room for 2 with 3 sleeps. Also paid extra for full board. Last minute change, decided to take a daughter with us. Upon arrival I was told that we can't be in this room. Not enough sleeping places, like what? and I need to pay 200€ extra for her food and for her presence in the room. I said: "cancel my "full board", I don't need money back." They said: "we can't because you booked through Expedia, in order to cancel it, even for NO REFUND, you need to contact Expedia". And no parking. They had nothing available. So I had to deal with it by myself. They didn't care how! Stay away from this place!!!
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
It could have been great except for the fact that: most of the facilities where closed, things like trying to find salt or pepper etc at breakfast was a mystery and nobody seemed to know where to look. When they cleaned the room they took the towels and did not replace them or the water and the reception was not very responsive, I think I got service on the 5th try. And just to sum up the general sense of confusion the elevator controls seemed to be from another dimension and totally illogical.
Stayed 2 nights in May 2024