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Enjoy Pucon

3.0 star property

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Photo gallery for Enjoy Pucon

Terrace/patio
Breakfast, lunch and dinner served
Front of property
3 outdoor pools
Breakfast, lunch and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Clemente Holzapfel 190, Pucón, Araucania, 4920000
  • Place, Enjoy Pucon Casino
    ‪1 min walk‬
  • Place, Pucon Beach
    ‪3 min walk‬
  • Place, La Poza
    ‪6 min walk‬

Room options

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • 22 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room (Matrimonial)

Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Standard Double Room (Matrimonial)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room (Matrimonial)

Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room (Matrimonial)

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, free WiFi, bed sheets

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Quadruple Room)

Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets

Suite (Quadruple Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Enjoy Pucon

Spend the day catching some rays at the beach, relaxing by one of Enjoy Pucon's 3 outdoor swimming pools or pampering yourself at the full-service spa. Housekeeping is available on request.
Enjoy Pucon offers 151 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

Children aged under 18 years old are not allowed in the health club or fitness facility without adult supervision. Guests aged under 14 years old are not allowed in the health club or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Kalül. Services include Swedish massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Enjoy Pucon, you're just a quick walk from Enjoy Pucon Casino. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Indulge with manicures and pedicures, Swedish massages or facials at Spa Kalül
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Enjoy Pucon Casino and 3 minutes on foot from Pucon Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Enjoy Pucon offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A casino, spa services, and a terrace are also featured at Enjoy Pucon. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Enjoy Pucon was completed in September 2022.

This Colonial Pucón hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Restaurante Rangue – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Bar Rangue – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Things to do

  • 28 gaming tables
  • 3 outdoor pools
  • 519 slot machines
  • Casino
  • Full-service spa
  • Health club
  • Ski passes
  • Ski storage

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (70 centimetre wide door)
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - September 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 30000 per pet, per day, plus a deposit of CLP 142800 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
  • A damage deposit of CLP 80000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
Enjoy Pucon offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 15 December and close on 15 March.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Enjoy Hotel
Enjoy Hotel Pucon
Enjoy Pucon
Enjoy Pucon Gran Hotel Pucon
Enjoy Gran Hotel
Enjoy Pucon Gran Pucon
Enjoy Gran

Enjoy Pucon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 351 reviews
Rating 8 - Good. 115 out of 351 reviews
Rating 6 - Okay. 72 out of 351 reviews
Rating 4 - Poor. 31 out of 351 reviews
Rating 2 - Terrible. 18 out of 351 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diemary

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. In the middle of the downtown. Love it
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will definitely stay there again.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Fernando Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect mix of modern and history

Nice hystorical hotel with a fantastic SPA
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Stayed 1 night in Jul 2025
Verified

8/10 Good

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Stayed 2 nights in Jan 2025
Verified

8/10 Good

YVONNE

Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old star coming back

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Amina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024
Verified

4/10 Poor

CARLOS

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

Gabriel

Liked: Cleanliness
Disliked: Amenities
I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience not worth the price

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Dalton

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aguinaldo

Liked: Cleanliness, staff & service, amenities
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Daniele t m

Liked: Staff & service, amenities
Disliked: Cleanliness
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Heverson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, como Familia nos encantó.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Scandar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Ruan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Luis Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities

Para uma primeira vez, valeu a pena.

Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
Stayed 3 nights in Feb 2025