There are several options to rent from during a stay on the Big Island - we chose this location to be away from the "hustle and bustle" of downtown Kona, the spacious lanai, and the convenience of a pool as we were going to be working remotely during our stay. The pool was closed for maintenance 5 out of 7 days while we were there. We brought this to the property management's attention, Grand Welcome, and the customer service representative, Iris, was interruptive and raised her voice several times. Her response was that the pool was managed by a different company so there was nothing that they could do. She repeated this multiple times. There was no communication between the property owners and the management company and no discussion of the scheduled pool closure with us. It took 3 days to get a response from Grand Welcome after numerous calls to the customer service line. They reimbursed us $300 after confirming that the pool was indeed closed. Overall, we would not choose to stay at this condo again due to the mismanagement and possible misrepresentation of the property.