Hilltop Hideaway was very nice, and Rhianna was a great host! She made the check-in and check-out processes smooth and was quick to respond to all of our messages during the stay. We really enjoyed our stay here and highly recommend it.
We had initial problems of bathroom door locks, glass door lock outside the main door and then in one of the bedrooms, there was a parental lock for TV. Property managers did ask me to repair the locks but since i was with my family, i couldnt do that. Property as such was good. Parking is very cumbersome if you have a van in the backyard. i think a normal sedan car sedan it should be good. So if I ignore all this the stay was good.
RATS RATS RATS!!!!The worst experience EVER!!! We get to the home at 3pm to check in. We go up to the front steps and there was a little girl and a lady in the window. We knock and they donât come to the door. There were items on the counter. I call and say we have to give the cleaning people more time. It is now 3:20 and I go back up to the door and put the code into the pad open the door and no one comes to the door but we hear people. I go back to my vehicle. As we are sitting in our vehicle we see rats on the front step that I was just on!! Nope not staying here!!! Called the property manager and they reached out to the owners and they refused to refund our stay because the rats were not in the home. They were outside the home and they arenât responsible for the outside of the home. What a joke. You are responsible for anything on your property. Called again and was told itâs VRBOs problem. Talked to a manager and after 1 hour 30 minutes all that was refunded to me was 100. They refuse to protect the consumer and was protecting the owner. Out 3 days stay and had to pay for another hotel. Was here for a memorial of my husbands work partner that was killed in the line of duty while he performed life saving measures and this experience truly put more stress on our family that we didnât need and financially couldnât afford. Do better VRBO and property owner!!!
It did not appear there had been any cleaning done after the person before us. There were dirty dishes in the dishwasher, crumbs on the counter, and open food in the fridge.We were there as a family of 5 and there was little seating in the living room so we could not all hang out together. There were no batteries in the remotes and some of the TVs were missing power cords.The owner was responsive to messages and gave continued instructions on check in/put.
The property needs some work. TV in kitchen and downstairs does not work. Showerhead downstairs needs to be replaced. Chair in living room broken on arrival. Upon arrival the washer was stuffed full of wet sheets and towels. No lamps beside beds. Dirty washcloth found in downstairs bathroom. Dishes in cabinet were put up wet and had standing water in the bowls. Broken glass found on floor in upstairs bedroom. During planning asked owner about pots and pans since I was cooking for 30. Told they were fine. Definitely not fine. Terrible pots and pans. Worst VRBO stay yet.
The property was presented as advertised. Clean, bright, and comfortable! My family of 4 + the dog baby were all very pleased.
The hosts were lovely. The hosts were attentive and responsive through the VRBO platform starting with the reservation / check in process all the way through check out.