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Comfort Inn & Suites Independence

2.5 star property

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Photo gallery for Comfort Inn & Suites Independence

Exterior
BBQ/picnic Area
Indoor pool
Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2100 Swan Lake Boulevard, Independence, IA, 50644
  • Place, Heartland Acres Agribition Center
    ‪5 min walk‬
  • Place, Lost Island Waterpark
    ‪21 min drive‬
  • Place, University of Northern Iowa
    ‪31 min drive‬
  • Airport, Waterloo, IA (ALO-Waterloo Regional)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn & Suites Independence

Lakefront hotel with free breakfast and fitness centre
An indoor pool, a fitness centre and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Comfort Inn & Suites Independence offers 62 air-conditioned accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Independence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites Independence. During your stay, you're just a quick walk from Heartland Acres Agribition Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 5-minute walk from Heartland Acres Agribition Center and a 4-minute drive from Wapsipinicon Mill
Comfort Inn & Suites Independence offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Comfort Inn & Suites Independence. Self parking is free.

This Independence hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Independence
Comfort Inn Independence

Comfort Inn & Suites Independence Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 367 reviews
Rating 8 - Good. 106 out of 367 reviews
Rating 6 - Okay. 33 out of 367 reviews
Rating 4 - Poor. 9 out of 367 reviews
Rating 2 - Terrible. 12 out of 367 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Side door lock wouldn’t let us in when parked on that side. Door was hard to open, had to get key reprogrammed multiple times. Staff was good spirited considering
Stayed 2 nights in Sep 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
I had to return o check in because of unorginized process with people in front of me
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Stayed 1 night in Sep 2025

8/10 Good

Dale

Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so nice and felt very homey. The breakfast area was extremely clean and set up very well with wonderful choices. The front desk person was so helpful and very friendly. Would definitely stay again and highly recommend to family and friends
Stayed 1 night in Sep 2025

10/10 Excellent

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean easy access and staff was very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

ALAN, Santa Ana

Stayed 2 nights in Sep 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and in a very nice area. Nothing special but definitely worth the price. Pool area was clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overnight stop

Very clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

TERRY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we first got there staff was nice room not ready was going to be on first floor when we came back to check in was moved to an uper floor could not sleep air conditioner was very loud not working right when we mentioned it to the staff she was rude about it
Stayed 1 night in Sep 2025

6/10 Okay

SCOTT

Travelled with group
Liked: Staff & service, property conditions & facilities
The room access door swipe cards (keys) are the old, magnetic strip-type. There are better working door key systems that use chip technology. My door swipe card worked intermittently, requiring repeated swipes to get access to my room. Irritating! Bath: It took 2 minuets of water flow to get hot water in either the sink or bathtub. Unacceptable! Thank-you for taking my report.
Stayed 1 night in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shayhann

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen, Maxwell

Stayed 1 night in Aug 2025

10/10 Excellent

Latoya, Independence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tammy was amazing, she made check-in smooth and easy. My room was clean and cozy.
Stayed 2 nights in Aug 2025

2/10 Terrible

KELLY

Stayed 2 nights in Aug 2025

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Could of been cleaner
Stayed 2 nights in Aug 2025

2/10 Terrible

Kathy

Disliked: Property conditions & facilities
This hotel is getting rather run down, and we had numerous issues with our stay. First disappointment was the fact that our door lock stuck EVERY SINGLE TIME we tried to use it. It would take anywhere from 5-20 swipes before the door would finally open. Informed the front desk, and they said, yeah, it does that - try pushing the handle up instead of down (that did not help). Extremely frustrating when you're just trying to open your door! Secondly, we had NO television for the 4 full days we were there. They have Direct TV, and I know that they should have been able to get it up and running within that timeframe. Pretty boring sitting in the room in the evening with no TV. Independence does not exactly have a thriving night life, so not a lot of options to pass time. Again, we were there for 4 days, and there was absolutely NO housekeeping service. We had to ask for clean towels, had to ask for toilet paper for the room, and the trash can was overflowing at the end of 4 days. I would have at least expected the bed to be made and the room to be refreshed daily. We have stayed at this location in the past and had no issues, so I don't know if there is new ownership or what the issue is, but we will most likely find somewhere else to stay the next time we are in town. It's a shame, because this hotel used to be nice.
Stayed 4 nights in Aug 2025

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the bed was comfortable and it was nice that they have breakfast available.
Stayed 1 night in Aug 2025

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Eric and Paula

Travelled with family
Disliked: Staff & service, room comfort

Country Inn and Out

Limited tv channels, we were going to connect to Netflix however there was no wifi accessibility for it. We went to the pool area to relax in the hot tub, there wasn't one. The staff did accommodate the one extra pillow when I asked for PILLOWS,
Stayed 1 night in Aug 2025

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharon Lea

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025