2/10 – Ungenügend
Miss H., Rotherham
16. Mai 2024
Verbesserungswürdig: Sauberkeit
There are no words to describe how appalling this was!
What a dump! We turned up to a filthy property, beds not made, white marks on the carpets in the bedrooms 😳 beds not made, towels on the floor, bins still full and filth and dust everywhere. There was a massive hole in the tiles in the bathroom which someone apparently commented on booking . Com over 45 days ago so they have let people stay in it since! The smell in the kitchen was beyond belief. I had to look in wardrobes to see if someone was still staying there. It’s all stairs if you’re in top floor you have to come down 3 flights to go to the bathroom in the basement. We refused to stay to which they said they’d send cleaners in and we should go out for tea whilst they did 😱 I said it’s 5.30pm on a Friday evening it’s going to take more than an hour to clean this hovel 😂 we refused to stay was offered a refund but then no compo and we were stuck in Whitby me my dog and my 79 year old mother with nowhere to stay! 😡 we then found another property which due to late booking cost us twice as much. Absolutely appalling they should be banned from renting out a property! Will never use Vrbo again either the attitude of the phone staff was disgraceful. Shame on all concerned. If I could attach photos you’d be appalled!
Miss H.
Aufenthalt von 3 Nächten im Mai 2024