Communication was good overall. Check-in and checkout steps were clear and easy. The place was clean, quiet, and very comfortable. We stayed for a ski vacation, and the location was convenient for both the village and the base lodge. Future guests staying during the winter may hear snowplows in the middle of the night if it snows, which of course the owners have no control over. If you do end up hearing the plows, it just means skiing will be great the next day.