The only thing that I was concerned about was the deck furniture. It had not been cleaned, and they were covered with spiders and webs. Itâs outside so I understand, but I clean my outside furniture so that my family does not get bit unaware.
Terrible experience, not cleaned, unable to connect with proper manager
We arrived at the house and the beds were dirty and not made, trash not taken out, dirty towels still in bathroom. We contact the host on the app and was directed to a customer service representative. She was very kind and professional. She stated she would take our concerns to the property manager and she was given our number. We never received a call. We had to follow back up hours later. We were then told cleaning was not possible and would have to change houses. We moved and the new house was properly cleaned but missing some of the games and such which attracted us to the first house. We requested a call from the property manager and a refund discussion for the inconvenience and have still after check out not happened. I have used VRBO for years and will never use this property company again and strongly discourage anyone to book.