2/10 Horrible
Kay John
Voyage d’affaires
8 nov. 2025
Les points faibles : Propreté, personnel et service, équipements
The property was in very poor condition! When we checked in we noticed that the hotel seemed to be preparing to do extensive remodeling. We were told that they do not offer breakfast but that we could receive a 15% discount at Denny’s down the road. The elevator was scary it smelled like it was overheating. We got to our top floor room and could not access the WIFI. I picked up the phone to call the front desk and discovered that it did not work. I pulled the bedside table out to see if it was plugged in and discovered dead bugs and filth! The bed looked okay so we decided to try and get some sleep. I woke up at approximately 1:30am. and the room was very cold. The electricity was completely out! We found out that was not the fault of the Hotel, but with us being on the top floor, no electricity meant No elevator. Someone from the hotel should have checked on us or informed us what was happening but they did not! We left at 4:30am. The emergency lights in the hallway were not all working and the stairwell emergency lights were not working at all! We walked in the dark carrying our luggage down to the bottom floor. The guy at the desk said that the entire area was in a power outage and he wouldn’t be able to give us a receipt. When I ask why they didn’t inform us he simply replied “ You could have called! “ I told him that I had tried call from my cell phone because the one in our room didn’t work and it just went straight to voicemail. He said I guess the phone is out too.
Kay John
Séjour de 1 nuit en novembre 2025
