Room was cleanBed was very uncomfortable, had lumps and bumps. Toilet ran day and night. We tried to get ice from the freezer and we don't think it was hooked up. Had to go to reception to get ice.
Stay was great. Huge issue with the check in process. They send you to your "concierge" for your room key. Its a total trap. That person is a sales person who will lie and manipulate you into thinking you have free tickets to busch gardens or pre paid cards to get you into going to a time share sales meeting. I was lied to and not told this informtaion until after i put a 60 deposit dowm to ensure i picked the tickets up. I was only told the tickets were bonuses for reserving the room through VRBO. After i asked several times what the catch was, and told the same thing. No catch just a bonus on my account. I immediately asked to cancel within 30 min of swiping my card. I was given the run around. Told that no one was the manager. Told they could not give a refund. Finally after I pushed, and refused to take no for a answer. A "manager" called me and said they would take care of the refund. No refund was given. I ended up having to place a fraud charge on my credit card.
Condo was clean & even had in unit washer/dryer! Also, the LaVazza brand coffee was an added bonus for me :-) My only slightly negative comment is that the unit is up 3 flights of stairs, which might not be easily accessible for all. But the unit itself was in great shape.My son LOVED the pool & the FREE arcade! As a parent, any place that offers free extras like that is huge in my book. The resort was conveniently located close to our family & Colonial Williamsburg, as well as other restaurants/sights. Highly recommend!
Very nicely appointed unit. Had everything needed for a short visit. Amenities excellent. Free games so great for the kids. outdoor pool area clean and nice. Indoor pool dirty and too hot! Would not use. Grounds nicely maintained. Staff friendly.
Easy check in process and great set up for families. Only minor complaint is the beds were very high for an almost toddler, but we made it work! Easily could have brought a pack and play if we had wanted.
We loved our stay here! Check-in was very easy, room was small- but accurate with description and perfect for our family of 4- as we spent most of our time exploring. It has a washer and dryer in unit as well which was great!