2/10 – Ungenügend
Shirley
Mit der Familie gereist
28. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Never ever again!!
This was the absolute worst stay I’ve ever experienced through Hotels. We were given a rundown, filthy, outdated room next to rooms they were actively gutting, which tells you how much in need of repair they were. We had maintenance and housekeeping open our door 3 different times saying we were listed as being checked out when we arrived in the room only 8 hours prior to that and had 3 nights left. The pool was dirty and part of it was green, but the smell was the worst part. As soon as you walked in the door it smelled of sewage. There were roaches on the bottom, and a fingernail and a band-aid floating around. The absolute worst part was the way we were treated by staff. I called down to find out why maintenance and house keeping were trying to get in and I was met with the rudest staff I have ever encountered. The manager was the rudest. Her attitude was abhorrent. She never apologized, her only reply to my question about why they were saying I had checked out was that the staff was told we were not to be disturbed. I asked a question, I never asked not to be disturbed. She should lose her job if that is all the better she can treat a paying guest. Luckily, a very nice man at Hotels was able to get us a partial refund, although I believe we were due a full refund but the manager wouldn’t budge because we didn’t check out til almost 2 after trying to scramble and find new accommodations, which ended up costing even more money. I will never ever stay at the Colonies again!!
Shirley
Aufenthalt von 3 Nächten im Oktober 2025