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Best Western Plus Waterfront Hotel

2.5 star property

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Photo gallery for Best Western Plus Waterfront Hotel

Exterior
Property preview
1 bedroom, premium bedding, down duvets, pillow-top beds
View from room
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Parking available

Explore the area

View in a map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Place, Adventure Bay Family Water Park
    ‪2 min walk‬
  • Place, Detroit Windsor Tunnel
    ‪8 min walk‬
  • Place, Caesars Casino
    ‪8 min walk‬
  • Airport, Windsor, ON (YQG)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Refrigerator, River View

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Refrigerator, River View

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Refrigerator, River View

9.0 out of 10
Wonderful
(45 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, Corner

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Refrigerator & Microwave, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Windsor Waterfront by IHG
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,349 reviews
The price is CHF 105
includes taxes & fees
4 Nov - 5 Nov
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Pet-friendly hotel connected to the convention centre in Windsor with a sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Waterfront Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Caesars Casino. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include multilingual staff, a lift and a fireplace at reception
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of Caesars Casino and Detroit Windsor Tunnel
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Waterfront Hotel offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Best Western Plus Waterfront Hotel. Parking is available for a fee.

This Windsor hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
River Room Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to January 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • Fee for in-room wireless Internet: CAD 0 per stay (rates may vary)
  • Self-parking fee: CAD 20.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 487 out of 1013 reviews
Rating 8 - Good. 251 out of 1013 reviews
Rating 6 - Okay. 130 out of 1013 reviews
Rating 4 - Poor. 68 out of 1013 reviews
Rating 2 - Terrible. 77 out of 1013 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gaetan

Travelled with family
Liked: Amenities
Clean, friendly staff, location
Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Decent location. Loved our water view. Hotel abit out dated. Elevator wasnt working when we first got there so had to take maintenance elevator and it was abit sketchy.
Stayed 1 night in Jul 2025

2/10 Terrible

Aaric

Disliked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Jul 2025

6/10 Okay

Harvey

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant experience. The view from the room was amazing. For being right downtown the room was amazing quiet. The water pressure was good for bathing. We enjoyed our stay.
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Travelled with family
Under the impression breakfast was included and cost 21.99 for a continental breakfast buffet
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Travelled with partner
Needs a complete interior facelift.
Stayed 2 nights in Jun 2025

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, staff & service

This place has changed, not for the good.

I have been tonthis hotel many times (albeit not since covid) and the changes they've made is not good. The staff are on strike (understandably) and it shows. Inwony come back.
Stayed 1 night in Jul 2025

10/10 Excellent

Gary, Grafton

Liked: Cleanliness, amenities, property conditions & facilities
Only problem is they were in the middle of an employee strike. It was awkward
Stayed 1 night in Jul 2025

10/10 Excellent

Sue, Clarkston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was spectacular and everything was perfect. The only issue was that there was not parking available at the hotel as described. We had to park across the street and were told the fee would be the same. It was pretty inconvenient and we were glad we didn’t have much luggage. Also when we left the next morning the fee for parking was actually more.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ann

Travelled with partner
Disliked: Cleanliness, amenities
Property is in need of updating. Room was especially in need of a renovation. Furniture, wallpaper and carpet all showing excessive wear and tear. Bathtub chips unprofessionally sealed and had not been cleaned properly so there was long hair in tub that was not ours! Very poor pillows, bed linen was wrinkled and not fitted correctly. Would NOT recommend this hotel.
Stayed 1 night in Jul 2025

8/10 Good

Kate

Stayed 1 night in Jul 2025

4/10 Poor

Scott

Travelled with partner
Disliked: Amenities
Staff on strike and pool and fitness area closed for renovations which was one of the reason we booked there.
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Martin

Liked: Staff & service
The lobby is old and has an aura of past its time. Strike outside the lobby - had to cross it. swimming pool and I think exercise room closed. Amenities closed. Air vent not working at all in bathroom. Kleenex box had two sheets in it. Bathroom floor to tub and etc. crusted with old calking and dirty. Old bathroom. Staff cheerful. View excellent. Guard in lobby projects a suggestion of danger. Parking at $20 / a day, should be free. NO refund for the lack of all the advertised amenities - why not? Bed excellent. Most hotels provide free breakfast - we paid about $20 each for exactly the same food.
Stayed 1 night in Jul 2025

8/10 Good

Cathenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice but hot

Very friendly, nice. Beautiful view of Detroit!. Except for the air conditioning not working with little help. Only offer was to change rooms at 1am
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here with my daughter to see Jeff Dunham’s show and it was great to be so close to the Casino he was at. It was walking distance and so were lots of pubs and restaurants. The walking trails along the Detroit River are really nice.
Stayed 1 night in Jul 2025

6/10 Okay

Peggy, Picking

Travelled with partner
Liked: Staff & service
Hotel is looking a bit run down and despite being across from the riverside park, the area feels unsafe. They do have a security guard at the back entrance (locking door was broken) however I don’t think was there half the time. Not sure if I would want to stay there again. I must say that the staff were very friendly.
Stayed 2 nights in Jul 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean , staff member where pleasant. Downside was when we arrived we were met with a picket line saying they were on strike
Stayed 1 night in Jul 2025

10/10 Excellent

natalie

Travelled with partner
Liked: Cleanliness, staff & service
Older building but still kept clean, staff was friendly, and they let me chdck in earlier
Stayed 1 night in Jul 2025

4/10 Poor

Donna, Thornhill,

Travelled with family
Disliked: Amenities
The hotel is old, rooms are not very clean, walls are dirty, behind night table is full of dust, air conditioning is loud and the room is very damp. You have to pay for parking, not included in the price of the room ….surprise!
Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water view room is the best, you will see Freighter ships travel up and down the connecting great lakes , plus the detroit downtown vista s are còls as well
Stayed 1 night in Jul 2025

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, efficient check-in, pet-friendly and convenient. The view is beautiful.
Stayed 1 night in Jul 2025