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Castle Hotel Windsor

4.0 star property

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Photo gallery for Castle Hotel Windsor

A dining area with wooden tables set for a meal, surrounded by lush greenery and flowers.
A historic hotel with a classic facade, multiple windows, and a balcony with decorative railings.
A staircase with a chandelier and framed portraits on the walls.
A modern interior with a dark-toned console table, potted plants, a lamp, and a decorative panel.
An indoor seating area with wooden tables and chairs, a green cushioned bench, and hanging floral decorations.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Windsor Royal Shopping Centre
    ‪3 min walk‬
  • Place, Theatre Royal
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Single Beds (Park Wing Twin)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

9.2 out of 10
Wonderful
(11 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View (Mews Suite - 1 Super King bed)

Suite, 1 King Bed, City View (Mews Suite - 1 Super King bed) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, City View (Mews Suite - 1 Super King bed)

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View (Junior Suite)

Deluxe Room, 1 King Bed, City View (Junior Suite) | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, City View (Junior Suite)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Single Bed

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Castle Hotel Windsor

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service.
Castle Hotel Windsor offers 108 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels.

Bathrooms include a shower and hairdryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the breakfast at Castle Hotel Windsor. During your stay, you're just a quick walk from Windsor Castle. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the local sightseeing and the breakfast
  • Within a 10-minute walk of Windsor Castle and River Thames
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square metres) and includes a conference centre. A library, a terrace, and coffee/tea in common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Leaf at The Castle Hotel – This bar serves lunch and dinner.
Leaf at The Castle Hotel – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 30 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.00 per person
  • Uncovered self-parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1007 reviews
Rating 8 - Good. 224 out of 1007 reviews
Rating 6 - Okay. 75 out of 1007 reviews
Rating 4 - Poor. 24 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

HAWABIBI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, great location, clean rooms. Staff were super friendly. Great place to stay.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed her a few times before. It is clean and beautiful. The staff is lovely and the location is so convenient
Stayed 1 night in Mar 2026
Verified

8/10 Good

Paul

The room temperature was perfect as were the staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great location. The rooms were spotless and the staff were excellent.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Great breakfast and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, centrally in Windsor
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Paul

Excellent Hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a couple or family , so much in the area for kids. Staff were. Friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well priced stay for new years celebrations
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Great location, rooms are very spacious and the staff overall was very attentive and accommodating. I recommend this hotel to anyone visiting Windsor.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rafael Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, Great Location and very friendly staff
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities
Staff were helpful and courteous. Room was clean and a good size.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and wonderful hotel!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely refurbished rooms … The Hotel is bang in the centre of things, sadly the front of house refurbishment work limited their full potential when we stayed but I’m sure it will look great when it’s finished ..
Stayed 1 night in Feb 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Currently undergoing refurb so main reception restaurant and bar closed. Temp reception and staff did their best and forewarned us. Breakfast was still excellent, room was great and v comfy bed
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, was there during remodel so some things (restaurant/bar) were closed)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Fantastic location
Stayed 1 night in Nov 2025
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service
Building work across the hotel restricted things so that reception and dinner/breakfast served in temp locations but staff did there best to make things seem normal.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Sonja C

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely and would stay again!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and location were fantastic.
Stayed 1 night in May 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
The room was comfortable and the staff friendly and helpful
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel and area. A must stop for UK travelers
Stayed 1 night in Oct 2025
Verified

8/10 Good

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation, great staff, fantastic location, tight car park. Slight inconvenience due to renovations but the staff were very helpful.
Stayed 1 night in Dec 2025