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Courtyard by Marriott Winston-Salem Hanes Mall

3.0 star property

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Photo gallery for Courtyard by Marriott Winston-Salem Hanes Mall

Property amenity
Lobby
Reception
Seasonal outdoor pool
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1600 Westbrook Plaza Drive, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪9 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Comfort Suites Hanes Mall

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1001)
The price is CHF 123
for 1 room
includes taxes & fees
26 Jul - 27 Jul
Comfort Suites Hanes Mall

About this property

Courtyard by Marriott Winston-Salem Hanes Mall

Hotel in Winston-Salem with fitness centre and seasonal outdoor pool
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a seasonal outdoor pool. Housekeeping is available on request.
Courtyard by Marriott Winston-Salem Hanes Mall offers 122 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Courtyard by Marriott Winston-Salem Hanes Mall. During your stay, you'll be within walking distance of Hanes Mall. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Bistro
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and waterskiing
  • 6 minutes by car from Wake Forest University Baptist Medical Center and 11 minutes from Wake Forest University
Courtyard by Marriott Winston-Salem Hanes Mall offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 1603 square feet (149 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Courtyard by Marriott Winston-Salem Hanes Mall. Free self parking is available.

This 3-star Winston-Salem hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 9:30 AM.
The Bistro – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 9:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Bistro

Things to do

  • Gym
  • Seasonal outdoor pool
  • Water skiing

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,603 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hanes
Courtyard Marriott Hanes Hotel
Courtyard Marriott Hanes Hotel Winston-Salem Mall
Courtyard Marriott Winston-Salem Hanes Mall
Courtyard Marriott Winston-Salem Hanes Mall Hotel
Courtyard Marriott Hanes Mall Hotel
Courtyard Marriott Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall Hotel
Courtyard by Marriott Winston-Salem Hanes Mall Winston-Salem

Courtyard by Marriott Winston-Salem Hanes Mall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 340 out of 666 reviews
Rating 8 - Good. 191 out of 666 reviews
Rating 6 - Okay. 72 out of 666 reviews
Rating 4 - Poor. 42 out of 666 reviews
Rating 2 - Terrible. 21 out of 666 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steeve

Stayed 1 night in Mar 2025

6/10 Okay

George Emmett

Stayed 2 nights in Dec 2024

10/10 Excellent

Rasheed

Great
Stayed 1 night in Apr 2025

8/10 Good

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not have access to WIFI during my entire visit.
Stayed 2 nights in Mar 2025

10/10 Excellent

Altareit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

W-S CM Review

The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!
Stayed 1 night in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was pleasant and helpful. Room was clean and comfortable. Free breakfast was better than most places I’ve stayed. I would recommend this hotel for anyone needing to stay in Winston Salem.
Stayed 1 night in Mar 2025

6/10 Okay

Marlo

Liked: Staff & service
I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ayana

Stayed 1 night in Feb 2025

10/10 Excellent

Syed Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty satisfied.
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
The TV was off most of the evening. Next morning no TV again. When I told the person at the front desk that we did not have a hairdryer, he sent a person to the room to “show “ me where it was. Surprise No hairdryer. I felt he was disrespectful to doubt what I told him.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I got in about 12:30 in the morning after a long flight and the front desk lady had the front door locked with no way to reach her. After enough knocking she finally came with an attitude like i was doing something wrong I had a reservation paid for already and did not appreciate that introduction. Then she followed up with some more very rude abrupt service i told her i didnt appreciate her service and she tried to explain by saying she got robbed the other night is which i continued to say if that was your problem for letting me in then maybe you should find another job instead of treating everybody criminal and locking the doors during business hours.
Stayed 2 nights in Dec 2024

6/10 Okay

Michael

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Blood stains on bathroom and pillows. Disgusting
Stayed 1 night in Dec 2024

10/10 Excellent

jasper

Stayed 2 nights in Nov 2024

10/10 Excellent

Shanita

Stayed 1 night in Nov 2024

8/10 Good

Brian

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
The front desk staff was slow to respond but otherwise a great place to stay.
Stayed 1 night in Dec 2024

6/10 Okay

Lisa, Bowie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You dont serve breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Convenient to dining and shopping.
Stayed 1 night in Dec 2024

8/10 Good

Letisha

Stayed 1 night in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room

Nice reception and the employees were grateful for my patronage and the room was clean and adequate.
Stayed 1 night in Nov 2024

8/10 Good

De'Shaud

Stayed 2 nights in Nov 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and request for a room not to far for a cancer pt was fulfilled. Very impressive
Stayed 1 night in Nov 2024