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Best Western Royal Plaza Hotel & Trade Center

3.0 star property

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Photo gallery for Best Western Royal Plaza Hotel & Trade Center

Interior
Exterior
Indoor pool
Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
181 Boston Post Rd W, Marlborough, MA, 01752
  • Place, Royal Plaza Trade Center
    ‪2 min walk‬
  • Place, Apex Entertainment Center
    ‪8 min walk‬
  • Place, Peter Rice Homestead
    ‪18 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(38 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(33 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub

7.0 out of 10
Good
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Two Double Room with Courtyard View

  • Sleeps 4

Accessible King Room with Bathtub

  • Sleeps 2

Accessible King Room with Roll in Shower

  • Sleeps 2

Accessible Two Double Room with Bathtub

  • Sleeps 4

Accessible Two Double Room with Roll in Shower

  • Sleeps 4

Accessible Queen Room with Bathtub

  • Sleeps 2

2 Queen Beds, Non-Smoking, Deluxe Room, Microwave And Refrigerator, High Speed Internet Access, Coffee Maker, Iron

  • Sleeps 5

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 King Bed

Pet Friendly King Room

  • Sleeps 2

Pet Friendly Two Double Room

  • Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4

View all photos for 2 Double Beds, Non-Smoking, Deluxe Room, Microwave And Refrigerator, High Speed Internet Access, Coffee Maker, Iron

Desk, laptop workspace, iron/ironing board, free cots/infant beds

2 Double Beds, Non-Smoking, Deluxe Room, Microwave And Refrigerator, High Speed Internet Access, Coffee Maker, Iron

  • Sleeps 4

Two Double Room with Partial View

  • Sleeps 4

King Room with Sofabed

  • Sleeps 4

Deluxe King Room

  • Sleeps 2

Deluxe King Suite

  • Sleeps 4

Family King Suite

  • Sleeps 4

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About this property

Best Western Royal Plaza Hotel & Trade Center

This smoke-free hotel features 2 restaurants, an indoor pool and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and concierge services are on-site. Housekeeping is available on request.
Best Western Royal Plaza Hotel & Trade Center offers 307 air-conditioned accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Royal Plaza Hotel & Trade Center. During your stay, you're just a quick walk from Royal Plaza Trade Center. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute drive from Apex Entertainment Center and 7 minutes from New England Sports Center
  • Pets welcome for a fee (restrictions apply)
Best Western Royal Plaza Hotel & Trade Center offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Best Western Royal Plaza Hotel & Trade Center. Free self parking is available.

This Marlborough hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Zacharys Restaurant – This buffet restaurant only serves breakfast.
All Star Bar and Grill – This restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • All Star Bar and Grill
  • Zacharys Restaurant

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 44.68 per accommodation (varies based on length of stay), plus a deposit of USD 150.00 per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.11 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 44.68 per accommodation (varies based on length of stay)
  • Rollaway bed fee: USD 20.11 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004191700
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Royal
Best Western Royal Hotel
Best Western Royal Plaza
Best Western Royal Plaza Hotel
Best Western Royal Plaza Hotel Marlborough
Best Western Royal Plaza Marlborough
Royal Best Western
Royal Plaza Hotel
Best Western Marlborough
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Royal Plaza Hotel Trade Center Marlborough
Best Western Royal Plaza Hotel Trade Center
Best Western Royal Plaza Trade Center Marlborough
Best Western Royal Plaza Trade Center
Royal Plaza & Trade Center
Best Western Royal Plaza Hotel & Trade Center Hotel
Best Western Royal Plaza Hotel & Trade Center Marlborough
Best Western Royal Plaza Hotel & Trade Center Hotel Marlborough

Best Western Royal Plaza Hotel & Trade Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 460 out of 1002 reviews
Rating 8 - Good. 248 out of 1002 reviews
Rating 6 - Okay. 149 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 72 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Noel F

Disliked: Cleanliness, staff & service, amenities
When we checked in the TV wasn’t working so they sent someone up. He ended up having to remove the microwave and the refrigerator that was under the TV in a different cabinet because he said that the power outlet was overloaded and he would be back the next day to straighten everything out. He never came back, mentioned that it was probably a safety hazard because the power outlet was obviously faulty. Absolutely nothing was done. So our weekend was spent with the refrigerator located between our two beds. We also had a six year old granddaughter with us And that was a safety hazard being in the middle of the bed. I had paid for two queen size beds and I would say they’re probably doubles and when I mention that to the desk, they said it’s listed as two queens. They were not. At checkout, I mentioned about the beds again and about the refrigerator being in the middle of the room and they said well, you should’ve told us? Really?? I guess I moved that stuff myself and decided to leave it in the middle of the room. Obviously nothing was documented at the front desk as to what was done and what was complained about. What bothered me the most was how quickly the guy knew that The power outlet was overloaded right away. He moved the refrigerator between the beds and the microwave below the TV. As quickly as he did that it kind of told me it wasn’t the first time that room had to be moved around like it was. I was staying at best Western in Marlborough, Massachusetts in room 549.
This is how they solve the problem of an overloaded power outlet
And this is what the front desk said was listed as a queen. Both beds are like this.
Stayed 2 nights in Nov 2025

2/10 Terrible

Brandi

Travelled with family
Disliked: Staff & service
The room was unacceptable! The front desk clerk was no where to be found after check in and had an issue with the room. The smoke alarm chirped, mattresses were horrible and felt springs when sat on.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with my stay. Breakfast was great and the staff was nice, friendly and informative.
Stayed 1 night in Nov 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service, amenities
Dated hotel. Elevators were so alarming I walked down 5 flights of stairs.
Stayed 1 night in Aug 2025

10/10 Excellent

josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best
Stayed 2 nights in Nov 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities
The accommodations were above expectations, considering the price. The staff was courteous and helpful.
Stayed 3 nights in Nov 2025

8/10 Good

shaun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice and the place was clean but slightly dated. The breakfast was good and the space was open, bright and pleasant. The pillows could use some help. Be careful of the walls in the pool. Future guests will likely be able to use the new smart tv services they're setting up.
Stayed 1 night in Nov 2025

6/10 Okay

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
Staff at room was kind. I didn't expect my bed to be made every day which was nice. The bartender at the All Star restaurant was not great. He spent most of the time I was there out of view, chatting to coworkers in the food prep area. I had to grab him while he was walking by to get any service. The sandwich was yummy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 2 nights in Nov 2025

10/10 Excellent

Jean Claude

Stayed 2 nights in Nov 2025

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked several rooms for a business trip, but they did not have all the rooms we had reserved available. In addition, one of my employees (a young lady) was checked into a room that was already occupied. When she went to open the door, a man shouted at her from within. Could have been an incredibly dangerous situation, but luckily I was nearby. They did eventually give us one of the rooms for half price, but it doesn't feel like enough given the hassle we had to go through.
Stayed 1 night in Oct 2025

10/10 Excellent

Natasha

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel it’ll be my 4th time staying here. The breakfast is great, rooms are clean, and workers are very welcoming and happy to help. One thing I do recommend is for their pool to be heated, the room itself is very warm but once you touch the water it’s cold. But overall the place is great and definitely will be coming back every year.
Stayed 2 nights in Nov 2025

6/10 Okay

Darla

Travelled with family
Rooms were not clean - found other’s items in the room left behind (socks, pills). Clogged bath drains. Staff were accommodating and friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick easy check-in, clean room and delicious breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable room. Would definitely come back.
Stayed 1 night in Oct 2025

8/10 Good

Genevieve, Sutton

Stayed 2 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities
Disliked: Staff & service
room was clean, but staff at check in and check out were not at all friendly or welcoming
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. The staff at the front desk were helpful and friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely. We love this hotel and stafd
Stayed 2 nights in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2025

6/10 Okay

Monica

Stayed 1 night in Jul 2025

4/10 Poor

Jahmal

Stayed 1 night in Oct 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast! Many healthy, fresh selections
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Jack

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
multiple room changes due to severe and continuous cleanliness issues, specifically the presence of bugs
Stayed 2 nights in Oct 2025