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Hotel Balcón del Parque

3.0 star property

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Photo gallery for Hotel Balcón del Parque

Relax in this inviting room with a large bed, desk, and TV.
Compact kitchen area with sink and refrigerator.
Kitchen features a large island with a wooden top, stainless steel appliances, and a decorative tile backsplash.
Experience the sleek, modern design of Exclusivo hotel's corridors, featuring planters and wooden beams.
Relax on the balcony with unobstructed views of the surrounding landscape, featuring a glass partition and comfortable seating for two.

Popular amenities

  • Air conditioning
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Rafael Ramírez, 62, Xalapa, VER, 91000
  • Los Tecajetes Park
    ‪2 min walk‬
  • Juarez Park
    ‪13 min walk‬
  • Xalapa Cathedral
    ‪15 min walk‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪19 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, down duvets, desk

Superior Room

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room

Presidential Room | 1 bedroom, premium bedding, down duvets, desk

Presidential Room

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, down duvets, desk

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | View from room

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Senior Room

Senior Room | 1 bedroom, premium bedding, down duvets, desk

Senior Room

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Cabin

Presidential Cabin | 1 bedroom, premium bedding, down duvets, desk

Presidential Cabin

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, down duvets, desk

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Cabin

Family Cabin | 1 bedroom, premium bedding, down duvets, desk

Family Cabin

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Balcón del Parque

Hotel in Xalapa with 24-hour front desk and restaurant
A restaurant, a 24-hour front desk and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request
Hotel Balcón del Parque offers 26 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Beds feature down duvets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Balcón del Parque, you're just a quick walk from Los Tecajetes Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at Sal & Piedra, a family restaurant with garden views
  • Services include luggage storage
  • Steps from Los Tecajetes Park and 6 minutes on foot from State Theatre
There's a restaurant on site. Public spaces have free WiFi. Free self parking is available.

This 3-star Xalapa hotel is smoke free.

Sal & Piedra – Overlooking the garden, this family restaurant serves breakfast and lunch.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Sal & Piedra

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (200 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Balcón del Parque Hotel
Hotel Balcón del Parque Xalapa
Hotel Balcón del Parque Hotel Xalapa

Hotel Balcón del Parque Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 103 out of 131 reviews
Rating 8 - Good. 20 out of 131 reviews
Rating 6 - Okay. 2 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 3 out of 131 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regino

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place !

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attentive and helpful. Good breakfast. Appeals to the independent traveler.
Stayed 3 nights in Apr 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Kennie

Liked: Cleanliness, staff & service, property conditions & facilities
We were the only ones there so that was nice. The balcony was nice and a great view. Fairly close to where we wanted to be. Good parking facility.
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Beautiful hotel with high view of a park in a revine below. The beds were firm and bedding very comfortable. The restaurant is good but separate from hotel so no tabs to room. Everything in Xalapa is a challenge to drive to because of the topography and one-way streets. We recommend taxis! Our overall experience was wonderful. Good value for the money! Our friends stayed in the 3rd floor special room. It was a little more expensive but an amazing room!
Stayed 4 nights in Oct 2024

10/10 Excellent

susan, tucson

Travelled with group
Liked: Cleanliness, staff & service, amenities
I was not happy regarding the late breakfast service and there were days that nothing was available. Otherwise it was a wonderful place , I loved it!
Stayed 4 nights in Oct 2024

8/10 Good

John Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a big nose and it is very sensitive. I swear that every hotel could skip using all the cleaners and detergents for a week and the cleanliness would not suffer. And they would save money. My bathroom had a huge smell of some antiseptic cleaner. It spread to the entire room. I had to keep the bathroom door shut with the exhaust fan running. Also, the TV appears to only stream content. No broadcast channels The last person forgot to log out of Netflix and I could have used her subscription for free. There is a nightclub nearby and music played until very late. It prevented me from keeping the window open to take advantage of the cool night air. The facility is beautiful and the rooms large. The shower was huge with lots of hot water. Good location. Friendly English speaking staff This review is a lot negative but I would stay again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Alejandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel precioso con una vista de lujo al parque de los tecajetes y las montañas a lo lejos. El servicio espectacular y el restaurant creo fue la estrella del show!!! El staff del restaurant son de lo mas dulce y considerado, el menu delicioso, muy tradicional de la zona y con opciones del mismo menu veganizadas, de diez. El restaurant tambien muy bonito, grandes ventanales al parque, una delicia cuando llueve y te comes un chilatole. 20/10 😍
Stayed 1 night in Sep 2024

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, has a beautiful view of the Cajetes park and there is good transportation.
Stayed 3 nights in Jul 2024

4/10 Poor

Ana Luisa

Travelled with partner
Disliked: Staff & service, amenities
They have no service on Mondays and they clause their restaurant very early and nobody cares to let you know. Cero idea of what service to clients means. Shame because the hotel is in a nice area
Stayed 1 night in Jul 2024

10/10 Excellent

Chelsea

Stayed 7 nights in Jun 2024

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Hotel Balcon!! The facility and park are just stunning.
Stayed 7 nights in Jun 2024

10/10 Excellent

andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place well maintained very close to restaurants, parks
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Before I can give this excellent review they want me to write more - the hotel was great but restaurant was not very good even though staff was attentive.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pequeño pero moderno y muy tranquilo, con todo lo necesario, además una vista hermosa a la naturaleza del parque.
Stayed 1 night in Nov 2023

10/10 Excellent

Lizeth Nohemi

Stayed 1 night in Apr 2025

10/10 Excellent

ROSAURA ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo muy agradable, gran servicio, muy buen desayuno y siempre al pendiente de nosotros.
Stayed 3 nights in Apr 2025

8/10 Good

carlos

Liked: Cleanliness
Bonita habitaciones cómodas y de muy buen tamaño
Stayed 2 nights in Apr 2025

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y la habitación muy limpia , el personal atento
Stayed 1 night in Mar 2025

10/10 Excellent

Maried

Stayed 1 night in Mar 2025

10/10 Excellent

maria

Liked: Cleanliness, staff & service
Los pasillos obscuros, hasta que uno llega al perímetro del sensor enciende la luz
Stayed 1 night in Feb 2025

10/10 Excellent

Yaminah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

JULIETA PATRICIA

Stayed 1 night in Feb 2025